Critical Facility Technician Lead

Cushman & Wakefield•Atlanta, GA

1d•Onsite

About The Position

The Critical Facilities Operations Technician – Shift Lead oversees real-time shift operations for mission-critical data center infrastructure. This role leads on-shift technicians, monitors facility systems, coordinates incident response, supports preventive and corrective maintenance, and ensures all work is performed safely and in accordance with established procedures in a 24/7 critical environment.

Requirements

3–6 years of experience operating and maintaining data center, critical facilities, industrial, or mission-critical infrastructure.
Prior experience serving as a lead technician, senior technician, shift lead, or technical point of contact preferred.
Working knowledge of electrical and mechanical systems, including UPS, generators, switchgear, HVAC, controls, and fire/life safety systems.
Experience using BMS, EPMS, DCIM, or similar monitoring and control platforms to identify, document, and respond to operating conditions.
Ability to read and interpret electrical one-lines, mechanical drawings, schematics, sequence-of-operations documents, and technical manuals.
Demonstrated ability to troubleshoot system issues, follow escalation protocols, and make sound decisions in high-availability environments.
Familiarity with applicable standards and guidance, such as NFPA, NEC, OSHA, and Uptime Institute practices.
Strong verbal and written communication skills, with the ability to lead shift-based teams and communicate technical information clearly to leadership, vendors, and peers.
Ability and willingness to work assigned shifts in a 24/7 environment, including nights, weekends, holidays, and overtime as business needs require.

Nice To Haves

Relevant certifications preferred, such as CDCTP, CDCP, electrical, HVAC, or equivalent critical facilities credentials.

Responsibilities

Lead assigned shift operations for critical electrical and mechanical infrastructure, including UPS systems, generators, switchgear, PDUs, CRAC/CRAH units, and BMS/DCIM platforms.
Continuously monitor facility systems through BMS, EPMS, and DCIM tools; acknowledge, investigate, and respond to alarms, alerts, and abnormal operating conditions.
Execute and enforce Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs), including pre-task review and post-work documentation.
Provide day-to-day technical guidance to on-shift technicians, assign priorities, verify work quality, and reinforce safe work practices.
Act as the initial point of response for facility incidents by troubleshooting issues, stabilizing conditions, escalating as needed, and supporting root-cause analysis.
Coordinate vendor access and on-site work activities, ensuring compliance with site safety, security, and critical environment protocols.
Perform, support, or supervise preventive and corrective maintenance on assigned electrical, mechanical, and controls systems.
Maintain accurate shift logs, alarm response records, incident reports, maintenance documentation, and turnover notes.
Ensure compliance with safety and regulatory programs, including lockout/tagout, electrical safe work practices, arc flash procedures, and OSHA requirements.
Conduct structured shift turnovers, clearly communicating system status, open work, active risks, alarms, and required follow-up actions.
Support minor project work, commissioning activities, system testing, and change activities while maintaining operational continuity.