Critical Facility Manager

Salute Inc.•Cheyenne, WY

1d•$0 - $118,000•Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Critical Facility Manager to join our team and drive our relationships with hyperscale clients to new heights. The Critical Facility Manager is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center operate at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The Critical Facility Manager serves as an expert technical resource reporting to the Regional Director and interacting with onsite Critical Facility Engineers (CFEs) and any third-party vendors. They are expected to be a singular focal point for all facility operations within a given data center.

Requirements

A minimum of 5+ years of directly related experience in the operation, installation, and maintenance of data center critical equipment, building systems with in-depth technical understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and control systems
High school diploma or general education degree (GED) and two+ years’ experience in electrical systems, refrigeration and/or HVAC. Or equivalent combination of education and experience.
Knowledge of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units and CRAC units.
Good observation skills and problem-solving ability.

Responsibilities

Commands a critical Infrastructure Subject Matter Expert (SME) presence. Regularly displays command and control of the critical facility operations.
Fully embrace Salute’s Critical Facility Program Methodology (“The Playbook”) and the self-performance philosophy.
Continually demonstrates leadership leading Data Center Engineers, Data Center Technicians, and suppliers in achieving a Culture of Excellence.
Continually leads by example and actively participates in on-going professional development and promotes the same level of engagement among the Data Center Operations Team.
Provides direct, on-site, coordination, supervision, and project management support for critical facility operations of a data center environment.
Accepts direct accountability for the management and operations, preventative maintenance implementation, and cycle management of critical assets associated with a data center environment.
Implements Salute Data Center Operations and secures 100% site adoption by all Data Center Technicians, and suppliers.
Tracks Critical Facility metrics and KPI’s and delivers to Site Director. Anomalies or discrepancies are reported to the Site Director immediately upon determination.
Manages preventative maintenance schedules, corrective maintenance actions, and break-fix incident response for all critical facility related systems.
Identifies critical spare parts inventory needs and tracks on-hand supply and usage deployment using the CMMS Platform.
Participates in regular updates and an annual refresh of Playbook standard processes and best practices.
Coordinates suppliers when required and ensures compliance with the Salute Data Center Operations Playbook to ensure proper alignment with Salute approved process and industry best-practices when providing, preventative, corrective, or emergency maintenance services at a client’s critical facility.
Accountable for operating and protecting the client’s/tenant’s critical load, delivering 100% uptime while also delivering 100% client satisfaction.
Responsible for creating Method of Procedure’s (MOPs), Standard Operating Procedure’s (SOPs), and Emergency Operating Procedure’s (EOPs) and maintaining those in their most current state in the Critical Works™(CMMS) Platform.
Creates, publishes, maintains, Critical Facility Work Rules and refreshes annually; while ensuring that Data Center Engineers, Technicians, and Suppliers fully comply with the Critical Facility Work Rules.
Directly accountable for ensuring safety compliance of all processes, systems, preventative measures, and adherence by site personnel and suppliers to Salute Environmental Health and Safety Policies.
Develops and implements an equipment Life Cycle Replacement Strategy using the CMMS Platform.
Takes responsibility for (on-site) vendor management and performance standards. Takes Responsibility for ensuring vendors adhere to The Playbook, Critical Facility Work Rules, and all EH&S Policies associated with the site.
Manage multiple complex projects simultaneously
Estimate cost of client installations
Analyze and interpret complex project documents such as AutoCAD and Visio
Analyze and propose solutions with limited information
Interpret instructions furnished in written, oral, diagram or schedule form
Advanced analytical and quantitative skills
Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
The ability to create effective presentations and communicate with both internal and external customers
A demonstrated commitment to customer service for both coworkers and customers
Experience developing operating and maintenance standards and project tracking/management documents
Knowledge of applicable laws and ordinances in performing data, communications, and MEP projects
The skill to provide oversight to team members for guidance and coaching
Experience working well under pressure with a proactive approach
Excellent attention to detail, strong organizational skills, and a willingness to accept new ideas and procedures
Experience using Microsoft office tools like Excel, PowerPoint, and Word to create presentations and reports
Enhance existing skill sets
Direct operations, technical and engineering personnel to ensure established processes and procedures are followed
Perform, or oversee and manage the periodic audits of maintenance MOPs, equipment SOPs and Emergency Operator Procedures (EOPs) to ensure quality, accuracy, and conformance with company standards and industry best practice
Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
Collect and report operating metrics for sites to track and monitor site performance and efficiency
Coordinate major activities among sites and track major outstanding issues to resolution
Provide input for and drive the development of client improvement solutions to include accurate descriptions, savings potential, and cost estimates
Develop operating standards, processes, and procedures, rules, and regulations
Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
Manage relationships with customer, property management and internal teams and external stakeholders, where applicable and required.

Benefits

8 company-paid holidays
2 floating holidays
PTO
Medical, Dental, and Vision insurance
Employee Assistance Program
401(K) with immediate 100% vesting
3% employer match on 401(K)
50% match on the next 2% of 401(K)
HSA
Mental health resources
Gym discounts
Discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection