Critical Facilities Manager

JLL•New Albany, OH

9d•Onsite

About The Position

As a Critical Facilities Manager at JLL, you'll serve as the strategic operational leader responsible for ensuring our clients' facilities operate seamlessly, efficiently, and safely. This role centers on developing and implementing comprehensive facility management strategies that optimize building performance while enhancing the experience of everyone who works within these spaces. You'll oversee daily operations including maintenance programs, vendor relationships, compliance protocols, and space utilization initiatives. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and in this position, you'll be instrumental in creating environments where people can do their best work. Your expertise will drive cost-effective solutions while maintaining the highest standards of safety, sustainability, and operational excellence. This dynamic role requires balancing strategic planning with hands-on problem-solving, as you'll collaborate with diverse stakeholders to deliver exceptional facility services that support our clients' business objectives and reflect JLL's commitment to innovation and excellence.

Requirements

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field
Minimum of 5 years of progressive facilities management experience in commercial real estate environments
Strong knowledge of building systems including HVAC, electrical, plumbing, and fire safety systems
Experience with computerized maintenance management systems (CMMS) and facility management software
Demonstrated expertise in vendor management, contract negotiation, and procurement processes
Solid understanding of building codes, OSHA regulations, and environmental compliance requirements
Excellent project management skills with ability to manage multiple priorities simultaneously
Strong analytical and problem-solving capabilities with attention to detail
Professional communication skills and ability to interact effectively with diverse stakeholders
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Professional certifications such as Certified Facility Manager (CFM) or Facilities Management Professional (FMP)
Experience with sustainability programs and LEED building operations
Background in capital project management and construction oversight
Knowledge of workplace technology integration and smart building systems
Experience working with corporate clients in a service provider capacity
Advanced proficiency in data analysis tools and financial modeling software

Responsibilities

Develop and execute comprehensive facility management strategies that align with client objectives and organizational goals
Oversee preventive and corrective maintenance programs for HVAC, electrical, plumbing, and building automation systems
Lead vendor selection, contract negotiation, and performance management for service providers and contractors
Conduct regular facility inspections and audits to ensure compliance with safety, health, and regulatory requirements
Manage capital projects from planning through completion, including space renovations and infrastructure improvements
Analyze facility data and metrics to identify optimization opportunities and cost-saving initiatives
Coordinate emergency response procedures and business continuity planning activities
Collaborate with cross-functional teams to support workplace strategy and space utilization projects
Prepare detailed reports and presentations on facility performance, budget utilization, and operational metrics