Critical Facilities Engineering Program Manager

Cisco•Research Triangle Park, NC

2d•$111,100 - $147,500

About The Position

Join a passionate engineering team supporting Cisco’s Corporate Real Estate infrastructure operations. The team’s work is focused on mechanical & electrical building infrastructure globally including critical systems, smart building systems, maintenance excellence, & building automation. This team ensures Cisco’s workplace has energy efficient, reliable, and resilient operations. With a diverse and highly skilled group of engineers and support staff, the team collaborates across Cisco’s Workplace Resources team & other internal business units to meet the needs of both Cisco’s office and critical facilities operations. This team is driving new technologies, championing sustainability, and setting the standard for mechanical & electrical design excellence at Cisco.

Requirements

Bachelor’s degree in Mechanical or Electrical Engineering Degree and 5 years of relevant work experience
Technical expertise with a track record in defining industry standards and design specifications for next-generation critical operations, with a focus on integrating reliability and redundancy into mechanical and electrical systems.
Understanding of building automation control strategies specifically for data centers and critical environments.
Strong troubleshooting skills for complex mechanical and electrical issues, utilizing a solution-oriented and continuous improvement mindset.
Ability to work autonomously and within teams, take initiative, and effectively communicate technical concepts in a fast-paced, multi-tasking environment.

Nice To Haves

Deep proficiency in the design, maintenance, and troubleshooting of complex critical infrastructure, including mechanical systems like AHUs, VAVs, CRACs/CRAHs, dry-coolers, air/water-cooled chilled water systems, and electrical systems like medium voltage systems, utility transformers, main switchgear, UPS systems, backup generators, and power distribution (PDUs, RPPs, Busbars).
Proven ability to drive technical standards and innovation with a focus on energy efficiency, sustainability, and achieving Net Zero goals. Experience with alternative cooling and energy-efficient design principles.
Experience reviewing 3rd-party engineering designs to provide expert guidance on safety, cost-efficiency, reliability, and quality improvements.
Experience with 3rd-party independent commissioning processes and integrated systems testing within mission-critical environments.
Strong background working with cross-disciplinary teams and managing expectations, with the ability to present complex technical solutions to senior leadership and internal customers.
Understanding of advanced high-density cooling including cooling-to-the-chip (CDUs, immersion, rear-door heat exchangers).
Professional certifications such as certified datacenter professional, Professional Engineer (PE) license or equivalent field experience in critical facility operations.

Responsibilities

Drive technical strategy & innovation across Cisco’s critical facilities, staying ahead of industry trends and integrating innovative technology into Cisco’s standard designs.
Maintain the integrity of site-specific drawings, one-line diagrams, and as-built conditions. Establish and refine design standards to ensure 24/7 reliability and redundancy.
Partner with O&M teams to develop and implement robust maintenance policies for operational excellence. Author and refine critical procedural documents, including Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs).
Drive both preventive and corrective maintenance strategies to mitigate equipment failure and ensure rapid recovery during incidents at critical facilities.
Conduct comprehensive lifecycle infrastructure assessments to identify risks and recommend capital improvements based on current facility conditions and future capacity needs.
Cross-functional collaboration between internal business stakeholders, onsite operation teams, & external vendors to ensure seamless service delivery and alignment with global engineering standards.