Critical Environments Operator IV

CyrusOne•San Antonio, TX

About The Position

CyrusOne is a global enterprise data center colocation provider focused on the availability and efficiency of customers’ mission-critical applications and the security of their data. Under the direction of the Sr. Facility Manager, the Critical Environments Operator IV works as part of an Operations & Maintenance team providing services in a 24/7/365 environment. The role supports the reliability of critical loads and may also provide operational support for building systems at other assigned facilities. The operator carries out maintenance and operations tasks personally or as part of a team in a data center Operations & Maintenance environment. The position requires journeyman-level electrical, mechanical, and HVAC/R skills, experience in data center or building operations and maintenance, and the ability to respond to alarms and emergencies while prioritizing the critical load and worker safety.

Requirements

Demonstrated desire to provide high levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets.
Ability to learn quickly and independently develop new product skills.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Willingness to adjust hours as business needs require, including extended onsite hours during emergencies such as hurricanes.
Journeyman-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate’s degree, an electrical or HVAC/R training program, or technical facility maintenance work supporting data center operations.
7 to 10 years working in Tier 2, Tier 3, or Tier 4 data centers, or experience in operations and maintenance and/or building engineering roles.
Familiarity with work-order control procedures and computerized maintenance management systems.
Experience managing subcontractor and vendor contracts.
Experience managing key performance indicators as provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment and knowledge of maintenance shop practices, with journeyman-level experience in electrical and mechanical equipment and systems.
Ability to use personal computers, particularly Microsoft Word and Excel.
HVAC, Journeyman, or Master electrician certification, license, or registration.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.

Responsibilities

Complete assigned tasks in the data center Operations & Maintenance program and in any assigned non-data-center spaces, reporting to the Sr. Facility Manager.
Understand and follow the owner’s building operations rules for assigned buildings as provided by the DC Manager.
Use and teach others to use the Computerized Maintenance Management System (CMMS) to track maintenance work, labor hours, preventative maintenance work orders, and reactive work tickets.
Use SOPS, MOPS, EOPs, and MMRs as appropriate for site operations and maintenance.
Coordinate contractors and vendors as needed to complete maintenance and project work safely and effectively.
Respond to building system alarms, prioritizing preservation of the critical load, minimization of equipment or system damage, and participation in root-cause analysis to prevent similar incidents.
Make operational modifications to equipment and systems, including critical switching, lockout/tagout, and safe-work-area setup, to enable specialty subcontractors to perform work safely while protecting the critical load.
Ensure high standards of workmanship.
Remain aware of and comply with company, government, and client policies, procedures, and regulations as provided by the Sr. Facility Manager.
Be available for 24/7/365 work and emergency corrective maintenance or response activities.
Comply with corporate and EHS requirements and programs.
Respond to equipment alarms and troubleshoot systems through equipment and system graphic user interfaces; stabilize operations while specialized OEM technicians are called to the site.
Manage or contribute to subcontractor and vendor contract management, key performance indicators, and capacity planning and reporting.