Critical Environments Operator II

CyrusOne Management Services • San Antonio, TX

3d • Onsite

About The Position

Under the direction of the Sr Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. This role provides duties with constant awareness of the need to preserve the reliability of the critical load and offers operational support for building systems of other facilities as assigned. The Critical Environments Operator II is responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment. Technical Expectations and Essential Duties and Responsibilities include the following (and other duties as assigned): Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned. Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager. Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets. Uses SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance. Acts as “Smart Hands and Feet” for client requests. Performs Level 1 response on Windows servers for both non-managed and managed clients, including initial troubleshooting, reboot, hardware swap, and setting up new customers. Installs customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests. Assists in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling. Troubleshoots issues related to critical cabling infrastructure using test equipment and certifies circuits end to end. Builds circuits in online database network management tool, performs circuit audits, and assists in special projects as required. Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work. This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, work areas to be safed-off by appropriate lockout/Tagout and other safety precautions, with work teams debriefed and safely escorted off site. Receives OJT and other specialized training in areas of specialization. Provides equipment evaluations or suggestions for scope of work for outside contractors as needed. Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents. Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load. Performs duties to ensure that high standards of workmanship are being met. Makes sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager. Available for 24/7/365 work and emergency corrective maintenance or action activities. Complies with all Corporation, and EHS requirements and programs, as provided.

Requirements

• Demonstrated desire to provide the highest levels of customer service
• Cheerful and enthusiastic attitude
• Strong verbal and written communication skills
• Good problem solving, decision-making skills
• Strong PC skills including word processing and spreadsheets
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a fast-paced environment
• Knowledge of reflectance, length and decibel loss within test equipment
• Entry level skills in electrical, mechanical, HVAC/R disciplines.
• 3 to 5 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experienced with subcontractor and vendor contract management.
• Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experienced with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.

Nice To Haves

• Knowledge of Visio, AutoCad a plus
• Knowledge of ITIL framework and service level standards a plus
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Responsibilities

• Works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment.
• Provides duties with constant awareness of the need to preserve the reliability of the critical load.
• Provides operational support for building systems of other facilities as assigned.
• Carries out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.
• Effectively completes assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Uses SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Acts as “Smart Hands and Feet” for client requests.
• Performs Level 1 response on Windows servers for both non-managed and managed clients, including initial troubleshooting, reboot, hardware swap, and setting up new customers.
• Installs customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests.
• Assists in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling.
• Troubleshoots issues related to critical cabling infrastructure using test equipment and certifies circuits end to end.
• Builds circuits in online database network management tool, performs circuit audits, and assists in special projects as required.
• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work.
• Receives OJT and other specialized training in areas of specialization.
• Provides equipment evaluations or suggestions for scope of work for outside contractors as needed.
• Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.
• Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load.
• Performs duties to ensure that high standards of workmanship are being met.
• Ensures awareness of and compliance with Company, government and client policies, procedures and regulations.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all Corporation, and EHS requirements and programs.

Benefits

• CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
• We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree