Critical Environment Technician

Microsoft•Atlanta, GA

1d•Onsite

About The Position

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding on how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components.
1+ year(s) experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Nice To Haves

2+ years experience supporting IT equipment or related technology

Responsibilities

Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordance to applicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements.
Recognize safe versus unsafe working conditions and respond accordingly (e.g., stop/pause tasks, stand down vendors where necessary).
Escalate immediately when unsafe working conditions are observed and promote a safe working culture to empower less experienced team members.
Participate in required meetings, trainings, and necessary handoffs.
Assess and identify appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives.
Actively maintain safe working conditions at all times.
Proactively ensure safety and security requirements are followed and met for the work of themselves and others.
May travel up to 25%, typically domestically for training and/or supporting another site.
May work 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.
Occasional climbing of ladders.
Frequent climbing of stairs and/or ramps.
Prolonged standing.
Occasional lifting up to 25lbs / 11kg without assistance.
Occasional lifting 25-50lbs / 11-22.5kg with lift assistance.
Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device.
Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria.
Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
Provide necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate procedure levels of risk (LOR).
Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, and Authority Having Jurisdiction (AHJ) regulations.
Ensure work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalate as appropriate.
Recognize circumstances when to stop supplier/vendor work to address potential and/or identified concerns.
Coordinate per appropriate LOR applicable to preventative and/or corrective maintenance.
Identify and recommend procedure corrections if/when errors are detected or when appropriate.
Coordinate and schedule supplier/vendor on-site activities.
Review and complete appropriate work orders to support approval of vendor supplier field service reports or invoices.
Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) for multiple disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) with minimal supervision - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements.
Communicate and/or escalate maintenance activities per established process and procedure.
Prioritize maintenance activities as required and/or appropriate.
Document tasks or issues during maintenance activities within appropriate systems per process and procedure as needed.
Perform maintenance tasks and repairs that can be performed with minimal oversight.
Follow recommended maintenance schedules.
Oversee maintenance tasks within a single discipline or area of expertise.
Maintain all systems and equipment in a safe and professional manner and understand levels of risk (LORs) associated with varying types of maintenance with established mastery of maintaining systems of a specific discipline.
Prepare and submit required reports (e.g., turnover, preventative maintenance [PM]) as assigned following preexisting scripts and templates, or using ad hoc methods required to support trending and analysis (e.g., Maintenance data, equipment trending data).
Develop methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for devices and disciplines within their coverage and expertise to ensure safe and reliable execution.
Document completed work using approved tools and procedural templates for more experienced technician review.
Complete and provide coaching to support less experienced technicians for mandatory, technical, and procedural training assignments.
Analyze findings from reports and document observations.
Document issues found in troubleshooting process within appropriate systems per process and procedure as needed.
Ensure equipment and system settings are consistent with established parameters and designs.
Determine when troubleshooting efforts are deemed adequate and communicate or escalate to suppliers, engineers, or more experienced colleagues as needed.
Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot to a subsystem level.
Provide consultation to less experienced colleagues with troubleshooting systems and problems.
May lead efforts to troubleshoot issues and identify root causes.
Process method statement of work (MSOW) documents.
Coordinate activities and associated schedules with contractors.
Perform inspections of equipment in a facility.
Participate in testing and commissioning activities.
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
Track hours for performed tasks within applicable task management systems.
Add required data, documents, logs changes, and upkeeps procedures related to building management systems and reports.
Properly signal spare equipment and parts utilization within maintenance work orders.
Work on advanced tasks (e.g., vendor contact, escalations) independently.
Serve as a subject matter expert in critical environments-related systems within the data center, and advise less experienced colleagues on such topics.
Possess an understanding of and operate equipment and systems within a set discipline (e.g., electrical, mechanical, controls) with knowledge of the interactions between them and overall operation of a data center.
Operate all systems and equipment in a safe and professional manner.
Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions to develop and analyze trends.
Understand critical system alarms for single discipline(s) of equipment, their meanings, and engage with appropriate escalation processes or procedures.
Recognize circumstances where execution would be considered safe to proceed.
Perform various inspections and validations of equipment performance.
Monitor the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center.
Escalate per applicable policies and standards.
Utilize telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify all alarms.
Use technical expertise, prior experience, and device analytics to recognize trends with equipment behavior and check potential issues as they arise.
Advise less experienced colleagues on issues found while monitoring applicable CE systems.
Perform all monitoring equipment repair, replacement, and maintenance work, which meets or exceeds Microsoft Service Level Agreement (SLA) requirements.
Respond safely and quickly to and lead an onsite incident response team for all abnormal conditions that impact operations, and coordinate with other critical facilities professionals to perform corrective repairs, without supervision.
Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.
Identify and contact/engage appropriate parties to mitigate incidents as they occur.
Develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents.
Directly provide emergency monitoring response to irregular or malfunctioning conditions.
Embody our culture and values.