Critical Environment Technician Manager (Night Shift)

Microsoft•Wenatchee, WA

2d•Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and is crucial for delivering the core infrastructure and foundational technologies for Microsoft's online services. Microsoft’s Cloud Operations & Innovation (CO+I) is focused on personal and professional development, offering trainings, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. CO+I manages a global portfolio of over 200 datacenters in 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability and optimization are key to their datacenter design and operations. Microsoft's mission is to empower every person and organization on the planet to achieve more. Employees collaborate with a growth mindset, innovate to empower others, and realize shared goals, building on values of respect, integrity, and accountability to foster an inclusive culture.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

Model, coach, and care for the team by defining team objectives, enabling success across boundaries, helping the team adapt and learn, attracting and retaining talent, understanding individual capabilities and aspirations, and investing in the growth of others.
Serve as an operations specialist in major areas like electrical, mechanical, or controls, performing advanced tasks independently.
Oversee and coach the team in inspecting critical environment equipment (controls, HVAC, mechanical systems), buildings, and grounds for unsafe or abnormal conditions and analyzing trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, identifying all alarms.
Utilize the internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports.
Respond to and lead onsite incident response teams for abnormal conditions impacting operations, coordinating with other professionals for corrective repairs.
Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) for incidents.
Gather information and create incident timelines, root-cause analyses, and action items following abnormal conditions.
Guide, oversee, and perform maintenance (planned, predictive, corrective) and repairs following MOPs and SOPs for electrical, mechanical, or cooling systems, escalating when appropriate.
Serve as a subject matter expert for specific equipment, overseeing daily tasks and troubleshooting within their area of expertise.
Have a hands-on understanding of equipment operation and troubleshooting within trained disciplines.
Provide or assign team members to escort third-party contractors, subcontractors, vendors, and service providers on-site.
Coordinate and schedule supplier/vendor on-site activities and recognize when to stop work due to concerns.
Participate in getting third-party work underway, ensuring safety and compliance with practices, procedures, and legislation.
Advise junior colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (JHAs, toolbox talks), and business processes for safe, quality, and reliable work.
Proactively ensure safety and security requirements are met for oneself and others.
Maintain safe working conditions and escalate immediately when unsafe conditions are observed.
Assess and identify appropriate resources and equipment for EH&S objectives.
Participate in required meetings, trainings, and necessary handoffs.
Embody the company culture and values.