Critical Environment Technician Manager

Microsoft•Atlanta, GA

1d•Onsite

About The Position

In alignment with Microsoft values, this role is crucial for cultivating an inclusive work environment and positively impacting culture. As a Data Center Critical Environment Technician Manager within Microsoft’s Cloud Operations & Innovation (CO+I), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on the personal and professional development for all employees, offering trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we foster a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability daily to create a culture of inclusion where everyone can thrive.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

People Management: Live our culture, embody our values, and practice leadership principles. Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn. Attract and retain great people, understand individual capabilities and aspirations, and invest in the growth of others.
Equipment and Systems Operations: Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently. Oversee and coach the team in inspecting critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends. Monitor maintenance and operations performance using telemetry, control systems, and other platforms, identifying all alarms. Utilize the internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports. Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions impacting operations, coordinating with other critical facilities professionals for corrective repairs. Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents. Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following abnormal conditions.
Equipment and Systems Maintenance: Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types (e.g., electrical, mechanical, cooling systems), escalating when appropriate. Serve as a subject matter expert for one equipment type and oversee daily tasks and troubleshooting within that area. Have a hands-on understanding of how equipment works within trained disciplines and how to troubleshoot equipment, systems, subsystems, and components independently. Provide or assign team to escort third-party contractors, subcontractors, vendors, and service providers on-site for all severity-level procedures. Coordinate and schedule supplier/vendor on-site activities and recognize when to stop supplier work to address concerns. Assist in getting third-party work underway (e.g., ensuring proper system energization/de-energization), ensuring safe work completion in accordance with practices, procedures, and legislation. Advise junior colleagues on inspection and supervision issues. Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Critical Environment Culture: Understand, follow, ensure, and coach the team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures for safe, quality, and reliable work. Proactively ensure safety and security requirements are met for oneself and others. Maintain safe working conditions and escalate immediately when unsafe conditions are observed. Assess and identify appropriate resources and equipment for EH&S objectives. Participate in required meetings, trainings, and necessary handoffs.
Other: Embody our culture and values.