Critical Environment Technician Manager

Microsoft•Des Moines, IA

5d•$75,400 - $185,300•Hybrid

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and impacts culture daily. As a Data Center Critical Environment Technician Manager within Microsoft’s Cloud Operations & Innovation (CO+I), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on the personal and professional development of all employees, offering trainings and growth opportunities such as Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting services for over 1 billion customers and 20 million businesses worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In this environment, you may be asked to travel for business to support other metros periodically (0-25% of the time) and have the ability to work 12-hour shifts, including assignments during non-standard business hours that may include evenings, nights, weekends, and/or holidays. Microsoft is unable to sponsor a work visa for this role due to the nature of the job duties.

Requirements

High School Diploma, GED, or equivalent.
5+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must verify citizenship due to citizenship-based legal restrictions, as this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. Verification will be with a valid passport.
Must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Nice To Haves

1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 7+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 10+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.

Responsibilities

Perform occasional climbing of ladders, frequent climbing of stairs and/or ramps, and prolonged standing. Occasional lifting up to 25lbs / 11kg without assistance. Occasional lifting 25-50lbs / 11-22.5kg with lift assistance. Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device. Maintain normal visual acuity (near, far and peripheral with correction) and normal color vision for electrical work.
Work for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
May travel up to 25%, typically domestically for training and/or supporting another site. May work 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.
Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordance with applicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements. Recognize safe versus unsafe working conditions and respond accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalate immediately when unsafe working conditions are observed and promote a safe working culture to empower less experienced team members. Participate in required meetings, trainings, and necessary handoffs. Assess and identify appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives. Actively maintain safe working conditions at all times. Proactively ensure safety and security requirements are followed and met for the work of themselves and others.
Prepare and submit highly complex reports as assigned following preexisting scripts and templates, or using ad hoc methods required to support trending and analysis (e.g., Root Cause Analysis [RCA] reports) and may review prior reports delivered by less experienced team members. Develop methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for highly complex and/or interdependent equipment and disciplines to ensure safe and reliable execution. Review completed work using approved tools and procedural templates from less experienced technicians for accuracy and completeness. Provide assignment and completion oversight of team members for mandatory, technical, and procedural training material. Assign and oversee procedure development and reporting to team members. Analyze findings from reports and document observations.
Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and multiple equipment types of increasing complexity with no supervision, while serving as a subject matter expert for one discipline - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicate and/or escalate maintenance activities per established process and procedure. Prioritize maintenance activities as required and/or appropriate. Document tasks or issues during maintenance activities within appropriate systems per process and procedure as needed. Provide consultation to colleagues on maintenance and repairs through deep understanding of equipment, systems and their interrelations. Follow recommended maintenance schedules. Oversee everyday, complex, large-scale tasks for a single discipline or equipment across disciplines. Ensure follow up action items are addressed in a timely manner. Master the maintenance of all systems and equipment in a safe and professional manner and understand levels of risk (LORs) associated with varying types of maintenance across all disciplines and support team members with subject matter expertise. Plan, coordinate, and present maintenance items for review and approval in their area of responsibility.
Provide and/or assign team members to provide necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site for all procedure levels of risk (LOR). May take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, and Authority Having Jurisdiction (AHJ) regulations. Ensure work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalate as appropriate. Engage to address and resolve circumstances when supplier/vendor work has been stopped to address potential and/or identified concerns. Coordinate and/or assign team members to coordinate across all LOR applicable to preventative and/or corrective maintenance. Identify and recommend procedure corrections if/when errors are detected or when appropriate. Coordinate and schedule supplier/vendor on-site activities. Coordinate with vendor to schedule maintenance and determine availability of equipment/parts, as directed. Resolve or escalate observed vendor quality issues. Review and approve vendor supplier field service reports, invoices, and work orders.
Process method statement of work (MSOW) documents. Lead and provide guidance on coordinating activities and establishing associated schedules with contractors. Perform inspections of equipment in a facility. Participate in testing and commissioning activities. Advise engineer partners or project management colleagues on project scope process or execution methodology. Present for review and approval MSOW in their area of responsibility.
Act as a subject matter expert, performing troubleshooting independently for multiple equipment, systems, subsystems, and component types. Document issues found in troubleshooting process within appropriate systems per process and procedure as needed. Ensure equipment and system settings are consistent with established parameters and designs. Determine when troubleshooting efforts are deemed adequate and communicate or escalate to suppliers, engineers, or more experienced colleagues as needed. Have a hands-on understanding of how equipment in all disciplines work and how to troubleshoot to subsystem level. Provide consultation to less experienced colleagues with troubleshooting systems and problems. Ensure troubleshooting completion paths are escalated appropriately and successfully by their team members. Oversee and advise their team members on troubleshooting systems and/or investigate root causes.
Participate in, and oversee team in the inspection and supervision of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends. Understand critical system alarms for multiple discipline(s) of equipment, their meanings, and engage with appropriate escalation processes or procedures. Recognize circumstances where execution would be considered safe to proceed. Perform various inspections and validations of equipment performance. Monitor the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) and understand risks or impacts to other subsystems across the data center. Escalate per applicable policies and standards. Utilize telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify all alarms. Use technical expertise, prior experience, and device analytics to recognize trends with equipment behavior and check potential issues as they arise. Advise less experienced colleagues on issues found while monitoring applicable CE systems. Ensure all monitoring equipment repair, replacement, and maintenance work meets or exceeds Microsoft Service Level Agreement (SLA) requirements. Use data trends to develop or produce predictive analyses of equipment performance.
Work on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently. Serve as an operations specialist in a major area of operations (e.g., electrical, mechanical, controls, generators) and provide oversight and training/mentorship to team members on tasks regarding these subsystems. Demonstrate an understanding of and operate equipment and systems across all disciplines (e.g., electrical, mechanical, controls) with knowledge of the interactions between them and overall operation of a data center. Operate all systems and equipment in a safe and professional manner.
Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations, and coordinate with other critical facilities professionals to perform corrective repairs, without supervision. Gather necessary information and create incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required. Identify and contact/engage appropriate parties to mitigate incidents as they occur, and collect or provide appropriate escalation details or context to support incident management requirements. Develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents. Directly provide and lead and coordinate emergency monitoring response plans for irregular or malfunctioning conditions. Oversee team during emergency incident management, assigning tasks for corrective repair as appropriate. Communicate directly to leadership, advise the business on the current conditions, safety concerns, and next steps for incident mitigation and/or resolution. Oversee incident detection, analysis, and containment efforts. Serve as technical expert in ensuring emergency operating procedures (EOPs) are consistent with proper incident response.
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Track utilization and time tracking results for team members, within applicable task management systems. Review and validate added required data, documents, changes logged, and procedures upkeep details (related to building management systems and reports) conducted by team members. Guide and coach team in CMMS usage best practices. Audit and review team's data to ensure performance adherence to assigned work tasks. Generate reporting from CMMS for outstanding and ongoing work orders. Generate ad hoc or custom CMMS reports as needed for management. Review spare equipment and parts, update stock, and signal stock replenishment with suppliers and/or coordination with Materials Handling partners.
Deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.
Embody our culture and values.