Critical Environment Technician Manager (Night Shift)

Microsoft•Cheyenne, WY

5d•$75,400 - $185,300•Onsite

About The Position

In alignment with Microsoft values, this role is crucial for cultivating an inclusive work environment and positively impacting culture. Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services, and as a CO+I CE Technician Manager, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is dedicated to the personal and professional development of all employees, offering trainings, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. Our global infrastructure consists of over 200 datacenters in 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. With a strong focus on environmental sustainability and optimization in our datacenter design and operations, we continuously adapt to meet evolving business demands, maintaining Microsoft's position as a world-class cloud provider. Microsoft's mission is to empower every person and organization to achieve more. As employees, we foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals, building on our values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive.

Requirements

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.
1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Responsibilities

Model, coach, and care for the team by living our culture, embodying our values, and practicing leadership principles.
Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
Attract and retain great people, understand individual capabilities and aspirations, and invest in the growth of others.
Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
Oversee and coach the team in regularly inspecting critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds for unsafe or abnormal conditions to develop and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, identifying all alarms.
Utilize the internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports.
Safely and quickly respond to and lead an onsite incident response team for abnormal conditions impacting operations, coordinating with other critical facilities professionals for corrective repairs.
Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and create incident timelines/data, root-cause analyses, and/or action items following abnormal conditions.
Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types, escalating when appropriate.
Serve as a subject matter expert for one type of equipment and oversee daily tasks and troubleshooting within that area.
Have a hands-on understanding of equipment operation and troubleshooting within trained disciplines.
Provide and/or assign the team to escort third-party contractors, subcontractors, vendors, and service providers on-site for all severity-level procedures.
Coordinate and schedule supplier/vendor on-site activities and recognize when to stop supplier work to address concerns.
Assist in initiating third-party work (e.g., system energization/de-energization), ensuring safe and compliant completion according to practices, procedures, and legislation.
Advise junior colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures for safe, quality, and reliable work.
Proactively ensure safety and security requirements are met for personal and team work.
Maintain safe working conditions and escalate immediately when unsafe conditions are observed.
Assess and identify appropriate resources and equipment to support environmental health and safety (EH&S) objectives.
Participate in required meetings, trainings, and necessary handoffs.
Embody our culture and values.