Critical Environment Support Assistant

Microsoft•Fayetteville, GA

1d•Onsite

About The Position

In alignment with Microsoft values, this role is crucial for cultivating an inclusive work environment and positively impacting culture. As a Data Center Critical Environment Support Assistant, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

High School Diploma, GED, or equivalent.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Responsibilities

Supports senior colleagues as an assistant.
Adds required data, documents changes and upkeep of procedures and building management systems.
Participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.
Provides maintenance assistance by prepping materials and performing administrative tasks as instructed.
Prepares paperwork in support of maintenance planning scope.
Helps to provide onboarding support for new employees, vendors, and interns under the direction of senior team members (e.g., ordering new hire equipment, setting up workstations, distribution lists, security groups).
Creating and submitting requests for datacenter access using the Data Center Access Tool.
Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting into standard SOP/MOP templates.
Assists in managing CE SharePoint site by helping create and move scope through workflows.
Provides onsite team support and carries out tasks under direction of others.
Learns to take accountability for their components of assigned project outcomes.
Seeks to ask questions and share ideas related to projects.
Provides onsite team support and carries out tasks under direction of others.
Learns to take accountability for their components of assigned project outcomes.
Seeks to ask questions and share ideas related to projects.
Embody our culture and values