Critical Environment Specialist

JLL•Charlotte, NC

19h•Onsite

About The Position

The Critical Environment Specialist provides advanced hands-on technical expertise and operational support for mission-critical engineering operations at an assigned data center or critical facility within the Wells Fargo portfolio. You will ensure delivery of high-quality engineering services through direct execution of critical system operations and maintenance, support operational excellence with a focus on maximum uptime and reliability, and contribute to achievement of client and organizational objectives. This position requires strong technical expertise in critical environment systems, advanced hands-on operational skills, developing leadership capabilities, and commitment to operational excellence through adherence to established procedures and safety protocols while maintaining stringent uptime requirements for 24/7/365 operations.

Requirements

High school diploma or equivalent required; minimum 3 years of progressive hands-on experience in critical environment engineering operations, data center operations, mission-critical facilities management, or related field
Demonstrated hands-on experience operating and maintaining data centers or other mission-critical facilities with focus on equipment reliability
Strong hands-on knowledge of critical building systems including UPS systems (static and rotary), emergency power generation (diesel and natural gas), N+1/2N redundancy configurations, precision HVAC systems (CRAC/CRAH units), and electrical distribution (480V/208V systems, transformers, switchgear, PDUs, busway)
Working knowledge of CMMS systems (Corrigo experience preferred) and Data Center Infrastructure Management (DCIM) platforms
Valid driver's license and ability to travel to other sites for training or support as needed (up to 5%)
Ability to read and interpret technical documents including electrical single-line diagrams, mechanical drawings, P&IDs, equipment manuals, safety rules (arc flash labels, NFPA 70E), and operating procedures
Strong execution capabilities focused on daily operations, preventative maintenance completion, and equipment reliability; demonstrated ability to work effectively in high-pressure, time-sensitive operational environments with focus on safety and quality

Nice To Haves

Associate's degree or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field
Certified Data Center Professional (CDCP) or working toward certification
Universal CFC EPA certification (required for HVAC refrigerant work); OSHA 10 certification; NFPA 70E Electrical Safety training
Experience with Wells Fargo or other financial services sector clients operating mission-critical infrastructure; experience in Tier III/IV data center operations
Trade certifications (Apprentice Electrician, Stationary Engineer License, HVAC/R certifications, Building Operator Certification)
Experience with BMS platforms (Tridium, Johnson Controls, Siemens, Schneider Electric); thermography training (awareness level); vibration analysis training (awareness level)
Experience with sustainability initiatives and energy efficiency improvements in critical environments

Responsibilities

Provide advanced hands-on technical expertise and operational support at assigned site during scheduled and emergency activities, ensuring alignment with operational standards and stringent uptime requirements for mission-critical facilities
Execute day-to-day hands-on engineering operations with excellence and consistency in all critical environment engineering activities including 24/7/365 operations support and shift coverage
Directly operate and maintain critical facility infrastructure including UPS systems, emergency power generation, precision cooling, fire suppression, and building automation systems to deliver exceptional service quality
Monitor and respond to real-time system performance including equipment runtime hours, alarm conditions, environmental parameters, and operational efficiency to support uptime targets
Execute accurate and timely use of Maintenance Management Systems (Corrigo and CFIMS) for work order completion, critical asset documentation, preventative maintenance execution, and equipment performance tracking
Serve as professional technical point of contact for clients during daily operations, maintenance activities, and routine technical interactions
Provide technical leadership, guidance, and mentoring to Stationary Engineers, HVAC Technicians, Electricians, and other engineering staff, fostering culture of technical excellence and professional growth specific to mission-critical operations