Critical Environment Program Manager - Business Operations

Microsoft • Toronto, ON

1d • CA$69,200 - CA$129,600

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager - Business Operations, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
• 2+ years experience with cost management.
• 2+ years experience with industry program and/or project management skills.
• 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI).
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• The successful candidate currently has the ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to: Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check. Reliability Status screening may also require a security questionnaire and security interview.
• To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.

Nice To Haves

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• 2+ years experience with critical environment maintenance and repair cost management
• 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)

Responsibilities

• Provide thought leadership and subject matter expertise across datacenter financials, ensuring accuracy, forecasting discipline, compliance, and sound financial controls of datacenter financials.
• Own the financial and commercial management of site contracts, including PO end-to-end execution, invoice reviews, and spend oversight in close partnership with vendors and field operations.
• Prepare and deliver quarterly spend management reviews, track maintenance and repair activities, and proactively assess financial performance against plans and forecasts.
• Identify cost-saving opportunities and lead strategic projects to realize efficiencies while balancing short term needs with long term operational impact.
• Work closely with datacenter field operations and cross functional stakeholders, leveraging local SME knowledge and best practices to optimize service delivery and SLA outcomes. Leverage local subject matter expert's tribal knowledge, spread adoption of regional and global best practices.
• Assist with tracking of datacenter Maintenance and Repair activities.
• Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I.

Benefits

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED