Critical Environment Field Service Engineer

Microsoft•Chicago, IL

4d•Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and impacts culture daily. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine powering cloud services. As a CO+I Field Service Engineer (FSE), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on personal and professional development, offering trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises over 100 global datacenters and 1 million servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses in over 90 countries. With environmental sustainability and optimization at the forefront of datacenter design and operations, we continue to grow and evolve to meet changing business demands, maintaining Microsoft as a world-class cloud provider. Join CO+I to empower billions worldwide and be at the forefront of action.

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
Experience working in Data Center or Critical Environment
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Responsibilities

Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency.
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
Deliver on cost/energy efficiency initiatives.
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs).
Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
Supports escalation of issues to appropriate owner.