Critical Environment Field Service Engineer

Microsoft•Phoenix, AZ

19h•$84,400 - $186,600•Onsite

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment and is crucial for Microsoft's Cloud Operations & Innovation (CO+I), which powers cloud services like Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on employee personal and professional development, offering training, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. The infrastructure managed by CO+I includes over 100 global datacenters and 1 million servers, supporting over 1 billion customers and 20 million businesses in over 90 countries. Environmental sustainability and optimization are key to datacenter design and operations. This role is at the forefront of empowering billions worldwide.

Requirements

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Ability to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Verification of US Citizenship to meet federal government security requirements.
May require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Nice To Haves

3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
Experience working on large scale CE projects
Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Responsibilities

Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost, adheres to budget requirements, keeps costs reasonable, and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures, and immediately reports any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Maximizes Critical Environment (CE) availability in conjunction with landlord partners at leased Datacenters and ensures optimal operational efficiency.
Oversees the day-to-day operations and maintenance of mechanical and electrical equipment in leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
Reduces high-impact and human-error Critical Environment (CE) incidents year over year.
Delivers on cost/energy efficiency initiatives.
Supports delivery of the Datacenter’s Emergency Preparedness and Response plans and acts as an escalation point for all facilities-related issues within leased datacenters.
Coordinates, plans, schedules, and supervises CE audits and compliance verification as needed.
Ensures routine reporting to effectively manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring.
Establishes and enhances working relationships and engagement with Engineering Groups (EGs) and Landlord partners (including contributing to MBRs, QBRs).
Works with regional and global peers to share and build best practices across the entire datacenter portfolio.
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
Holds self-accountable for end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service) in alignment with management priorities.
Supports escalation of issues to appropriate owner.