Critical Environment Engineering Manager

JLL•New Albany, IL

2d•Onsite

About The Position

The Critical Facilities Engineering Manager provides operational, technical, and strategic oversight of critical infrastructure across an account portfolio of approximately 3.0 million square feet of Class A office and data center space. This role focuses on maintaining 100% uptime of facility electrical, mechanical, life safety, and critical back-up systems while ensuring operational continuity is never compromised. The position requires strong client relationship management, critical engineering expertise, and team leadership capabilities to manage all resources within client and JLL policies. The successful candidate will balance strategic planning with hands-on technical oversight, managing KPIs and identifying opportunities for continuous improvement and cost savings.

Requirements

Bachelor's degree in engineering, facilities, or related discipline
10+ years of experience in facility/plant engineering and maintenance supervision
Data center engineering and design and/or operating experience
Demonstrated ability to lead teams in a decentralized environment with proven delivery capability
Strong communication and negotiation skills with excellent interpersonal and relationship building abilities
Computer proficiency with MS Office, Word, and Excel
Proven record of providing excellent internal and external customer service
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with critical environment operations and maintenance process and procedures
Knowledge of commissioning procedures including collection, distribution, and storage of documentation
Familiarity with CMMS (Computerized Maintenance Management Systems) operations
Understanding of industry benchmarks and performance metrics for critical facilities
Experience with financial planning for operating expenses and capital projects
Background in developing and implementing cost savings and value-add opportunities
Knowledge of life/safety programs and compliance requirements for critical environments

Responsibilities

Establishing and maintaining critical environment guidelines, processes, and procedures for work authorization, incident management, and routine operations to ensure 100% uptime across all facilities
Collaborating with project management to develop client scope of work documents, formulate preventative maintenance programs, and deliver projects with minimal disruption to building services
Reviewing and evaluating facility performance on a continuing basis using established guidelines, metrics, and industry benchmarks to ensure portfolio meets or exceeds goal parameters
Recognizing system shortcomings and responding immediately to operational and emergency situations involving critical facilities systems and equipment
Providing training, support, and guidance to expand team capabilities and ensure technical staff performs work appropriately with proper compliance and life/safety program adherence
Managing CMMS and work order operations across all facilities to ensure on-time preventative maintenance and reactive work completion according to client and best practice standards
Participating in annual planning activities including financial planning for operating expenses and capital, identifying cost savings opportunities, and supporting emergency expenditure decisions throughout the year