Critical Environment (CE) Technical Trainer

Microsoft•Goodyear, AZ

2d•$77,800 - $169,900•Onsite

About The Position

In alignment with Microsoft values, this role contributes to establishing technical training delivery, workforce training needs analysis, and engaging in procedural change management activities to support datacenters. The Critical Environment (CE) Technical Trainer will leverage technical and adult learning fundamentals to evaluate and report on training activities in datacenters, while also developing their own skills and coaching learners in their career growth. This position is primarily on-site in the datacenter with limited work-from-home opportunities. The CO+I Learning team is part of Microsoft CO+I, which powers Microsoft's cloud services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on employee personal and professional development, offering programs like Career Rotation, Diversity & Inclusion initiatives, and professional certifications. Microsoft's global infrastructure includes over 200 datacenters in 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability and optimization are key aspects of datacenter design and operations. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of respect, integrity, and accountability with a growth mindset.

Requirements

Bachelor's Degree in Computer Science, Information Technologies, System Engineering, Information Systems, Education, Adult Learning, Business Management, or a related field AND 2+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, artificial intelligence, information security, server environments, networking, cloud, or computer technologies OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's Degree in Computer Science, Information Technologies, System Engineering, Information Systems, Education, Adult Learning, Business Management, or related field AND 5+ years experience in training, education, information technology (IT), cloud systems, datacenter environments, artificial intelligence, information security, server environments, networking, cloud, or computer technologies OR equivalent experience.
4+ Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
2+ years experience in training delivery and readiness operations or demonstrated project management skills
Analysis and writing: ability to diagnose or represent training data and anecdotal feedback in meaningful ways
1+ year(s) experience using AI technologies in workstreams.
Microsoft Certified Trainer (MCT) Certification.

Responsibilities

Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.
Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.
Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare our Critical Environment technicians for local qualifications.
Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals.
Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to broader Learning team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio.
Embody our culture and values.