Criteria Project Manager

Hike Medical•San Francisco, CA

4d•$150,000 - $220,000•Remote

About The Position

Hike Medical is building the defining company in musculoskeletal care, operating at the intersection of AI, robotics, and healthcare. They have three product lines: an AI-vision platform for custom 3D-printed orthotics, an AI agent platform for automating DME workflows, and SoleForge, a 3D-printing factory for custom medical devices. Their long-term vision is to produce AI-designed, robotically manufactured orthotic and prosthetic devices at scale. The company has raised $22M and operates with a fast, results-first, high-ownership culture. The Center of Excellence (CoE) is the intelligence engine of Hike, responsible for clinical and coding knowledge, agent guides, evaluation standards, compliance policies, and managing the human-in-the-loop team. The Criteria Project Manager role is crucial for the CoE's expansion into new device categories by managing the production of agent guides, criteria checklists, policy changes, and HITL training materials.

Requirements

3+ years in program or project management in healthcare, health tech, or a clinical services environment.
Experience managing complex multi-stakeholder workflows with clinical and technical dependencies.
Exceptional at tracking details across multiple parallel workstreams without dropping things.
Excellent written communication — you'll publish updates the whole company reads.
Experience with project management tools (Linear, Jira, Asana, or similar).

Nice To Haves

Familiarity with DMEPOS, managed care, or utilization management processes strongly preferred.

Responsibilities

Own the code block expansion calendar: track which categories are in production, in review, and ready to ship.
Coordinate across the Clinical Intelligence Lead, Protocol Specialist, Compliance Specialist, and engineering to sequence dependencies correctly.
Set and maintain throughput targets for agent guide production (e.g., one new code block per sprint).
Manage the policy change queue: when CMS or a major payer updates policies, ensure the right person picks it up and publishes within SLA.
Track HITL team onboarding to new categories, ensuring training materials are ready before go-live.
Run weekly CoE standups and publish status updates to the broader team.
Own the CoE documentation repository: versioning, access, and organization.