CRISIS WORKER

Apis Services Inc•Stroudsburg, PA

3d•$0 - $22•Hybrid

About The Position

At Resources for Human Development (RHD), we believe everyone experiencing a mental or behavioral health crisis deserves compassionate, respectful, and timely support. We’re seeking dedicated professionals to join our New Perspectives Crisis Services team as Crisis Workers. In this role, you’ll provide immediate support to individuals experiencing mental health and behavioral health crises through residential crisis services, telephone support, and mobile crisis response. You’ll help individuals stabilize, develop safety plans, access appropriate resources, and connect with ongoing care.

Requirements

Bachelor’s degree with major coursework in sociology, social work, psychology, gerontology, nursing, counseling, or a related field, OR Bachelor’s degree with major coursework in anthropology, political science, history, criminal justice, theology, education, or a related field plus 2 years of behavioral health direct-care experience, OR Licensed Registered Nurse, OR High School Diploma/GED with at least 12 semester credit hours in sociology, social welfare, psychology, gerontology, or another social science plus 2 years of human services experience, including 1 year of behavioral health direct-care experience
Valid driver’s license and personal vehicle
Ability to meet applicable employment screening and clearance requirements

Nice To Haves

Experience in behavioral health, mental health, crisis intervention, residential care, or human services
Crisis de-escalation and behavioral intervention skills
Strong interpersonal, communication, and problem-solving abilities
Basic computer and internet skills
CPR and First Aid certifications

Responsibilities

Provide immediate, compassionate support to individuals experiencing mental or behavioral health crises
Provide direct client care and support in short-term crisis stabilization and residential settings
Complete intake assessments, safety evaluations, and individualized crisis stabilization plans
Monitor individuals’ well-being and help maintain a safe, supportive, and therapeutic environment
Answer crisis calls and provide emotional support, assessment, and crisis intervention
Use active listening and trauma-informed communication when supporting individuals in distress
Develop collaborative safety plans and connect individuals with mental health, medical, and community resources
Respond to individuals experiencing crises in community, home, and other settings through mobile crisis services
Collaborate with law enforcement, EMS, hospitals, clinical providers, and social service agencies when appropriate
Provide crisis de-escalation, stabilization interventions, and support in identifying appropriate levels of care
Assist individuals and families with referrals, community resources, and linkage to ongoing services
Complete accurate, timely, and confidential documentation according to program and regulatory requirements