CRISIS WORKER

INSIGHT Surgical Hospital • Chicago, IL

10d • Onsite

About The Position

This department runs 24/7 and is Currently Seeking an Overnight Employee- (11pm-7am)
The Crisis Worker is responsible for providing immediate support, intervention, and stabilization to individuals experiencing emotional, psychological, or situational crises. This role involves assessing the needs of individuals in distress, offering emotional support, connecting clients to necessary resources, and ensuring safety and well-being during crises. The Crisis Worker must be able to respond quickly, empathetically, and effectively, often working in high-pressure situations.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Requirements

• Bachelor's degree in psychology, Social Work, Sociology, Nursing, or a related field (required).
• Strong communication skills, both verbal and written, with the ability to interact with individuals in a calm, empathetic, and professional manner.
• Ability to handle high stress, emotionally charged situations with composure and tact.
• Critical thinking and problem-solving skills.
• Knowledge of mental health resources, community services, and emergency procedures.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility and adaptability to changing situations and client needs.
• Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Nice To Haves

• A Master's degree or clinical licensure (e.g., LCSW, LPC, LMFT) is a plus.
• Previous experience in crisis intervention, mental health counseling, social work, or a related field (preferred).
• Experience with de-escalation techniques and conflict resolution.
• Familiarity with mental health issues such as anxiety, depression, PTSD, and substance abuse.
• CPR and First Aid Certification.
• Crisis Intervention Training (e.g., CPI, Nonviolent Crisis Intervention).
• Mental Health First Aid certification.
• Suicide Prevention Certification (e.g., ASIST, QPR).

Responsibilities

• Assess the situation and evaluate the level of crisis (e.g., emotional, mental health, substance abuse, or personal safety concerns).
• Provide direct crisis intervention via phone, in-person, or virtually.
• Offer immediate emotional support and help clients to manage feelings of distress, anxiety, or confusion.
• Assist clients in developing coping strategies and safety plans.
• Perform comprehensive assessments to identify client needs, risks, and appropriate interventions.
• Develop crisis intervention plans and document interactions in accordance with agency policies and legal requirements.
• Collaborate with other mental health professionals, social workers, and medical staff as needed.
• Connect clients to appropriate resources such as mental health services, shelters, social services, or emergency medical care.
• Ensure the safety of clients, family members, and staff during crises.
• If necessary, assist with transporting clients to emergency services (e.g., emergency rooms, psychiatric hospitals).
• Identify potential risks of harm to self or others and take appropriate steps to mitigate those risks (e.g., by involving law enforcement or emergency responders).
• Use de-escalation techniques to diffuse tense or volatile situations and manage clients exhibiting agitation, aggression, or self-harm tendencies.
• Maintain composure in high-pressure situations, using empathy and active listening to help clients feel understood and supported.
• Maintain accurate, detailed, and confidential records of all client interactions.
• Write reports and case notes as required for legal, medical, and internal agency purposes.
• Ensure compliance with all legal, ethical, and regulatory standards in crisis response and documentation.
• Work as part of an interdisciplinary team to provide comprehensive crisis care and follow-up services.
• Communicate effectively with clients, families, and other professionals, ensuring that all parties are informed and involved in the care process.
• Provide information and resources to clients and their families on how to cope with or prevent future crises.
• Participate in ongoing training, supervision, and professional development to stay informed about crisis intervention techniques and mental health trends.

Benefits

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level