Crisis Worker - 988 Helpline
About The Position
Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help. As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.
Requirements
- University Degree in Social Work, BSc. Nursing, or degree in Occupational Therapy.
- Must be a Regulated Health Professional or a Registered Social Worker (RSW) and adhere to standards of practice as per designated college OR eligible and willing to become regulated health professional or RSW within first 6 months of employment
- Minimum 3 years of experience working in acute mental health sector, preferably in the community
- Demonstrated experience with crisis intervention techniques and theory-based practice in working with the seriously mentally ill
- Ability to work with clients of diverse cultural and social backgrounds is necessary
- Excellent verbal and written communication skills
- A good understanding of the Mental Health Act and DSM V as it relates to crisis intervention
- Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence
- Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
- Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
- Valid Canadian driver’s license and access to an insured automobile in good repair
- A satisfactory Vulnerable Sector Screening (Police Check) report
Nice To Haves
- Experience working with police services would be an asset
- Experience working in crisis response setting, supporting clients through text and/or phone would be an asset
- Fluency in a second language, including ASL (American Sign Language) is considered an asset
Responsibilities
- Provide immediate response on the 988 helpline and provide crisis intervention as per the standard operating procedures for the 988 service and best practice guidance as per program standards.
- Crisis intervention to understand the factors contributing to the current difficulties for adults, in developing a working formulation.
- Provide support and follow-up post crisis with ongoing telephone support or by connecting clients to appropriate follow-up agencies.
- Contract with consumers and families the need for further clinical service, including mobile crisis response as appropriate
- Complete a mental health assessment for clients in crisis as per program standards.
- Recommend measures to help protect others by developing safety plans.
- Support the caregivers by working to reduce conflict between the client and their caregivers.
- Engage police to respond to live mental health calls where emergent safety issues exist.
- Utilize their sound working knowledge of resources, partnerships and working relationships and participate in ongoing professional development and supervision around crisis work.
- Assist in identifying and developing goals towards understanding prevention, treatment, and rehabilitation of individuals with mental illness.
- Attend and actively participate in team meetings and other client-related meetings and program meetings as required
Benefits
- Employee Family Assistance Plan
- optional extended health and dental benefits
- 4 weeks accrued vacation
- Up to 18 paid sick days accrued per year, plus 2 flexible days each year
- HOOPP Pension Plan
- Ongoing professional development plus $250 annual funding for continuing education and certifications
- $350 annual allowance to invest in achieving your personal wellness goals
- Participation in organizational pay for performance incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
