Crisis Trainer & Responder
About The Position
CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness. Reporting to the Manager, Contact Centre Training & Quality Assurance, the Crisis Trainer participates in volunteer screening activities, orients, trains, supervises and evaluates the performance of volunteers in training, and takes crisis interactions within the Crisis Services Program. Additionally, the Crisis Trainer will facilitate coaching shifts for Crisis Responders in Training for 988 and the Distress Line.
Requirements
- Minimum 1-2 years of related experience required, preferably within a non-profit organization.
- Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred)
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check
- Cover Letter required demonstrating your experience in supporting clients from a nonjudgmental, strengths-based, trauma informed and empathetic perspective.
- Proficient in computer skills (Microsoft Office and other program software g., VOIP, iCarol)
Nice To Haves
- related post-secondary Diploma or relevant course work in a Social Science preferred
Responsibilities
- Facilitates, or co-facilitates Distress Line Volunteer Training Sessions.
- Supports the training of Distress Line Volunteers and Crisis Responders by supervising Monitor Shifts and providing feedback on volunteer and responder performance.
- Provides volunteers and staff with emotional and practical support as a result of dealing with situations encountered while responding to crisis interactions.
- Recommends Distress Line Volunteer and Crisis Responder Trainees to become Distress Line Volunteers based on performance during Monitor Shifts.
- Assists in the review of Distress Line Volunteer Training and Crisis Responder Training content and procedures and make recommendations for program changes.
- Responds to voice and text interactions for CMHA’s partnership with 988.
- Responds to interactions from help seekers via CMHA-Edmonton Crisis Services.
- Provide emotional support and active listening for clients experiencing a myriad of crises related to suicide and mental health.
- Effectively and factually documents key details and statistical information from interactions.
- Schedules and carry out telephone follow up and outreach calls for client’s experiencing risk to their current safety.
- Liaise with emergency services to coordinate active rescue when necessary or supports mandatory reporting related to child at risk and/or duty to warn.
- Assists peers through consultation, debriefing and intervention.
- Participates in both program specific and agency meetings as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
