OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)

The Opportunity Alliance • South Portland, ME

5d • Remote

About The Position

The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL). This role provides invaluable experience to candidates with a background in social work and who have excellent communications skills, can remain calm in stressful situations, and truly have the desire to help others. The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers. The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis.

Requirements

• Associate Degree required
• Ability to earn the MHRT-CSP certification within 30 days of employment required
• Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call.
• The ability to learn and understand written crisis call documentation skills.
• The ability to manage complex tasks effectively.
• Demonstrated ability to work effectively with complex information to address challenging situations
• Ability to become familiar with DSM-V information.
• Ability to work independently as well as in a team environment.
• Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone.
• The ability to use telephone, instant messaging and chat technology.
• Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list

Nice To Haves

• A year or more of crisis or mental health related experience preferred
• Previous experience working in a call center, customer service environment is a plus

Responsibilities

• Work with callers to assess presenting problems and psychosocial stressors
• Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
• Use effective programmatic systems to support the effective monitoring
• Progress toward performance measures
• Work collaboratively with Crisis Response Services in the eight Districts across the State.

Benefits

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree