Crisis Support Specialist (EPS)

Mental Health Cooperative•Nashville, TN

3d•Onsite

About The Position

The Crisis Support Specialist (EPS) will work with EPS staff to provide general support services. This role involves monitoring Consumers in the Emergency Psychiatric Services Department and providing assistance to teammates in delivering safe, therapeutic interventions to Consumers receiving emergency psychiatric interventions. The Mental Health Cooperative, Inc. (MHC) is a highly-rated employer in Tennessee, known for its intentional company culture that treats clients and associates with equality. MHC serves individuals with severe and persistent mental illness, as well as children and adolescents with severe emotional disorders across Middle and East Tennessee, with a sole purpose of supporting and treating those challenged with serious mental illness and poverty.

Requirements

High school diploma or general education degree (GED)
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation

Nice To Haves

Minimum of 1- 2 years’ experience working in the mental health or health care field preferred.

Responsibilities

Promptly answer phone calls in a professional manner.
Promptly assist any person that presents to the walk-in center.
Maintain an organized and professional office.
Verify insurance status through Tennessee Anytime, Mental Health Safety Net or any other insurance provider as necessary.
Verify active insurance for anyone admitted to the agency through Intake Department.
Prepare documentation and gather any necessary paperwork and assist in completing paperwork as needed.
Receive and stock supplies for kitchen, office and supply stock room.
Coordinate coffee and office supply orders with supervisor and key personnel.
Maintain copiers, fax machines and other office equipment.
Ensure that the physical structure of office building is consistent with licensing requirements.
Actively engage Consumers admitted to the crisis walk-in center and assist them in getting their needs met while at the crisis center.
Assist teammates in de-escalating Consumers in crisis and provide on-going monitoring to ensure Consumer and staff safety.
Work collaboratively with teammates to develop and implement initial treatment plans.
Promote a recovery-based approach to care that emphasizes hope, respect, self-direction and empowerment.
Use motivational interventions to assist individuals in meeting their goals and moving along their paths to recovery.
Inventory and secure individual’s property in accordance with agency policies.
Perform Therapeutic Options and therapeutic restraint/seclusion when needed to ensure the individual’s safety and the safety of others.
Maintain a safe therapeutic environment free of sharps and other potentially harmful items.
Search personal belongings of each consumer entering EPS Treatment programs.
Monitor consumer’s behavior, level of cooperation, and ability to remain safe while in EPS.
Complete regular safety checks on each consumer.
Provide consumers with needed supplies (food, toiletries, etc).
Participate in cross-training in all EPS Treatment programs.
Work collaboratively with MCRT staff.
Make Customer Service a priority with internal and external customers.
Communicate effectively with staff, supervisors, and consumers.
Demonstrate proficiency in taking vital signs.
Assist nursing with UDS, obtaining and interpretation.
Maintain flexibility in the workplace.
Attend team meetings, supervision, and training as required.
Reports all maintenance/facility issues to Supervisor.
Follow Universal Precautions policies and procedures.
Responsible for attending all mandatory in-services, continuing education and annual health requirements.
Comply with all Corporate Compliance policies, practices and procedures.
Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.
Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.
Provide leadership to others through example and sharing of knowledge/skill.
Follow all policies and procedures set by the Agency.