Crisis Supervisor, Children & Youth (Nashville, TN)

Mental Health Cooperative•Nashville, TN

6d•Onsite

About The Position

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. MHC is ranked one of Tennessee’s top places to work, emphasizing an intentional and outstanding company culture where clients and associates are treated as equals. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Requirements

Master’s degree in a related field of counseling, psychology, sociology or social work
Two years of supervisory experience in a mental health setting
At least two years’ experience in crisis services.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance
Cell Phone
“F” Endorsement

Nice To Haves

Leadership Skills
Ability to lead by example
Ability to make sound decisions quickly and decisively
Ability to motivate staff
Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths
Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times
Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability
Team Oriented
Assist teammates as needed
Creates and maintains a climate in which teammates want to do their best
Can quickly find common ground and solve problems for the good of the team
Interpersonal Skills
Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic
Customer Service
Internal & external customer service indicative of mutual respect & trust
Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
Suicide Specific Crisis Assessments – use of C-SSRS and suicide specific assessment.
Appropriate Clinical Disposition for Crisis Assessments supported by clinically based rationale.
Professional and complete communication and coordination of care with Crisis Assessments.
Appropriate use of Therapeutic Options De-escalation and Restraint behavior.
Applies appropriate use of safe room and restraint procedures.
Actively participates in Crisis Assessment consultation process.
Responds to Crisis Triages within 2 hours.
Completes referral process to treatment.
Completes all clinical documentation in specified time periods.
Completes all Crisis Management System documentation in a timely manner.
Demonstrates ability to work independently to make critical decisions and to work collaboratively as an integral part of a team.
Utilizes less restrictive alternatives appropriately to address Consumer needs.
Demonstrates evidenced informed practice related to substance use disorders
Demonstrates evidenced informed practice related to clinical care of children and youth.

Responsibilities

Support the MCRT staff through proactive measures, e.g., brainstorming and problem-solving on both immediate situations and future concerns.
Keep Crisis Counselor informed of current policies and procedures.
Serve as accountability for utilizing least restrictive options in dispositioning crisis calls.
Provide crisis training for new and current employees.
Assist in organizing and directing staff meetings.
Develop and maintain a working relationship with community agencies.
Conduct information meetings for community agencies as needed.
Assist Program Director and Program Manager in developing strategic plans for MCRT.
Assist in developing and updating policies and procedures for activities of MCRT.
Attend to hiring needs of staffing for MCRT.
Attend and participate in staff meetings and supervisors’ meetings.
Daily monitoring the quality of crisis assessments and encourage performance adjustments as needed.
Provide documented clinical supervision in a group or individual format either weekly or monthly as designated by MHC.
Provide consult to Triage Counselors on incoming calls.
Assist with assessments as needed.
Review all referrals to hospitals and provide written report to Urgicare consultants daily.
Provide field supervision bi-monthly with crisis staff.
Oversee scheduling for PTO within the MCRT and ensure adequate coverage for shifts.
All duties associated with Crisis Counselor and Triage Counselor when needed.
Responsible for attending all mandatory in-services, continuing education and annual health requirements
Comply with all Corporate Compliance policies, practices and procedures
Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned
Provide leadership to others through example and sharing of knowledge/skill
Follow all policies and procedures set by the Agency