Crisis Services Lead
About The Position
We are looking for a compassionate and team-orientated Crisis Services Lead to join our Crisis Services team providing on-shift operational leadership and crisis service delivery across crisis, residential, and non-residential services. The Crisis Services Lead serves as the designated point of contact for staff and clients during assigned shifts, coordinating crisis response, agency intakes, shelter and non-residential service needs, crisis line services, and Survivors Advocacy Team response. The Crisis Services lead provides direct client services such as agency intakes, walk-in services, needs and risk assessments, crisis intervention, safety planning, information and referrals, and education on crime victims’ rights and agency services. The anticipated schedule for this position is Sunday-Thursday, 4pm-12am with the flexibility to adjust the schedule based on program needs and holiday coverage. This position also participates in the shelter on-call rotation. Reports to: Crisis Services Coordinator Supervises: Assigned volunteers and interns
Requirements
- Bachelor’s degree in social work, psychology, or related field
- Strong communication, organizational, coordination, and problem-solving skills
- Demonstrated understanding of relationship violence, sexual assault, trauma-informed interventions, and survivor-centered practices
- Experience providing crisis intervention or working in a crisis response environment
- Demonstrated ability to independently assess risk, make sound decisions, and respond effectively in high-stress situations
- Demonstrated ability to provide operational direction, guidance, and support to staff in a fast-paced, 24/7 service environment
- Ability to work collaboratively across Crisis Services, Residential Services, Outreach, and other agency programs
- Must be at least 23 years old
- Must have a valid driver’s license and a clean driving record
Nice To Haves
- Excellent oral and written Spanish
- Experience with domestic violence/sexual assault shelter services
- Experience coordinating multidisciplinary or emergency response
- Experience providing peer leadership, mentoring, or training
Responsibilities
- Provide on-shift operational leadership and direction and participate in the shelter on-call rotation to support consistent, effective service delivery across programs.
- Provide crisis intervention, risk and needs assessments, safety planning, referrals, and client support.
- Coordinate Crisis Line, agency intake, walk-in, shelter, outreach, and SAT response based on client needs and urgency.
- Serve as a designated after-hours operational contact for shelter, Crisis Services, and SAT needs during assigned shifts.
- Coordinate and support SAT response, including hospital and law enforcement response as needed.
- Provide real-time consultation, problem-solving, and operational support to staff; escalate matters requiring supervisory or management intervention.
- Support communication and continuity of services across Crisis Services, Residential Services, Outreach, and agency leadership.
- Monitor service activity, documentation, and operational needs; identify and communicate trends, concerns, or barriers.
- Support staff onboarding, training, mentoring, and implementation of program policies and service standards as assigned.
- Maintain accurate, timely, and confidential client documentation and records.
- Participate in staff meetings, trainings, quality improvement activities, and ongoing professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
