Crisis Services Director

Alleghany Highlands Community Services•Covington, VA

6d•Onsite

About The Position

Join Alleghany Highlands Community Services as a Full-Time Crisis Services Director in Covington, Virginia, and take the lead in shaping our crisis intervention programs. This is a unique opportunity for experienced professionals with 5-10 years in the field to drive impactful change in the community. Working onsite, you will be immersed in a collaborative environment that values your expertise and vision, allowing you to implement innovative solutions that enhance the lives of those in crisis. As a pivotal member of our team, you will have the chance to inspire others and elevate our service standards, making a measurable difference while embodying our core values of empathy and integrity. For over 40 years, AHCS has been the primary public behavioral healthcare provider in the Alleghany Highlands area, offering services to adults and children with challenges related to mental health, substance use, and developmental disabilities.

Requirements

Planning, evaluating, and supervising clinical crisis services staff.
Strong program development abilities.
Effective resource deployment abilities.
Budget planning.
Conflict management.
Problem-solving.
Public relations.
Effective communication, both written and verbal.
Cultivating cooperative relationships with community partners and stakeholders.
Deep understanding of confidentiality regulations.
Ability to maintain required documentation in compliance with AHCS, Medicaid, and licensure guidelines.
Familiarity with community resources, interagency relationships, and legal rights—including HIPAA and the Code of Virginia's regulations.
Proficiency with software applications such as Microsoft Word, Excel, and clinical documentation platforms.
Solid knowledge of performance contract standards.
Ability to obtain certification as a Virginia Certified Pre-screener.
Expertise in psychiatric best practices and crisis response strategies.

Responsibilities

Overseeing the administrative, staff coverage, and clinical operations of the AHCS Crisis Receiving Center.
Directorship of Mobile Crisis, 23-hour Crisis Observation, and Crisis Stabilization services, catering to both adults and children in need.
Managing budgeting, planning, and organizing while ensuring that clinical crisis services are effectively monitored and delivered.
Ensuring compliance with licensing and certification standards.
Building relationships with federal, state, and local agencies.
Oversight of employee development and training.
Strategic revenue maximization through referral chains.
Collaborating with various program leaders within the agency.
Participating in assigned committees.
Engaging in local workgroups focused on system improvements to benefit AHCS clients.