Crisis Services Clerk (763)
About The Position
This position will serve as clerical support for Crisis Services and Continuity of Care. Duties include greeting consumers, answering phone calls professionally, directing calls or taking messages, expediting hotline call logs daily, keeping forms stocked, maintaining an accurate filing system, running reports for staff, and taking minutes during staff meetings. This position maintains records for Alternative Treatment Recommendations for the Wichita County Court System and ensures timely delivery to the Mental Health Coordinators office. It is also responsible for obtaining purchase orders, maintaining the purchase order book, and purchasing supplies or repairs under the authority of the appropriate program manager. HFC incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment. This position manages data essential to our service delivery.
Requirements
- Graduation from standard high school or equivalent
- Working knowledge of fax machine, personal computer, and copier
- Minimum typing speed of 40wpm
- Current driver's license and be insurable under Center insurance
- Must pass all Center-mandated trainings to include van-driving classes
- Ability to read and proof correspondence, reports, computer printouts, etc.
- Excellent spelling and grammar
- Ability to write memos, letters, various complex reports, miscellaneous documents
- Ability to perform addition and subtraction
- Ability to count money
- Ability to complete financial assessments following procedure set out by DSHS
- Ability to relate to verbal instructions
- Ability to communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public
- Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), SmartCare
- Familiarity with CARE
- Ability to use copy machine, fax machine, computer and printer
- Experience with pager, telephone, dictation/transcribing equipment
Nice To Haves
- Experience with Windows software, Microsoft Word, and Microsoft Excel is preferred
Responsibilities
- Greeting consumers
- Answering phone calls in a professional manner
- Directing calls to appropriate staff member or taking messages as necessary
- Expediting hotline call logs on a daily basis
- Keeping forms well stocked
- Maintaining an accurate filing system for immediate information retrieval
- Running reports for staff members as needed
- Taking minutes during staff meetings
- Maintaining records for Alternative Treatment Recommendations as requested by the Wichita County Court System
- Ensuring Alternative Treatment Recommendations are delivered to the Mental Health Coordinators office in a timely manner
- Obtaining purchase orders
- Maintaining the purchase order book
- Purchasing supplies or repairs under the authority of the appropriate program manager
- Learning about and implementing trauma-informed practices within the scope of work for the position
- Managing data essential to service delivery
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
