Crisis Services Advocate, Bilingual
About The Position
We are looking for a compassionate and team-orientated Crisis Services Advocate to join our Crisis Services team providing crisis service delivery, including agency Intakes, walk-in services, needs assessments, safety planning, information and referrals, assessing level of risk, providing information about crime victim’s rights and agency services, answering the 24/7 Crisis Line, and supporting Survivors Advocacy Team (SAT) response. This position requires participation in an on-call rotation for SAT response. This position is grant-funded and will continue only if sufficient grant or external funds are available. Denton County Friends of the Family, Inc. is an equal opportunity employer.
Requirements
- Bachelor’s degree in social work, psychology, or related field
- Excellent oral and written Spanish
- Strong communication and organizational skills
- Demonstrated understanding of relationship violence, sexual assault, and trauma informed interventions
- Experience providing crisis intervention or working in a crisis response environment
- Ability to lift 25 lbs
- Ability to easily climb stairs
- Ability to sit for long periods of time
Responsibilities
- Provide crisis intervention and safety planning for victims of domestic violence and sexual assault
- Conduct agency intakes, including needs and risk assessments, service planning, and shelter eligibility screening
- Respond to crisis line calls, walk-in clients, and Survivors’ Advocacy Team (SAT) response needs, providing crisis intervention, information, and referrals
- Support Survivors’ Advocacy Team (SAT) response, including coordination and dispatch to hospitals and law enforcement agencies, as needed
- Assess client needs and connect clients to appropriate resources, including agency programs and community services
- Provide information and education on protective orders, crime victims’ compensation, Child Protective Services, and available agency services
- Coordinate with external partners, including mobile crisis units, as appropriate to support client safety
- Provide SAT on-call coverage, responding onsite to area hospitals and law enforcement agencies to provide support and crisis intervention
- Maintain accurate, complete, and confidential client records and documentation
- Apply professional judgment to client interactions, decision-making, and problem-solving in crisis situations
- Participate in staff meetings, trainings, and ongoing professional development as required
- Maintain flexibility to support evening, overnight, and weekend coverage based on program needs
- Participate in DCFOF staff and education meetings as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
