Crisis Residential Coordinator

Chimes•Exton, PA

1d•Onsite

About The Position

The Clinical Coordinator oversees a 24/7 crisis residential program for 8 adults (census varies) in a home-like setting at 469 Creamery Way, Exton. Designed as a short-term diversionary alternative to inpatient hospitalization. It provides a supportive environment where individuals can develop personal goals and coping skills to resolve their crisis and successfully transition back to the community. The program provides resources, discharge planning, and follow-up, individual and group therapy, nursing, peer services, and psychiatry to assist with medication management. The coordinator oversees the staff schedule, referrals and admissions to the program, and supervision of staff.

Requirements

Education: Master’s Degree in a clinical behavioral health discipline
Experience: Three years post-degree experience in the behavioral health field, with one year of increasing supervisory responsibility.
Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list

Nice To Haves

Licensure/Certifications: Licensure/Certification Preferred (LPC, LMFT, LCSW)

Responsibilities

Demonstrate knowledge of the organization and management of recovery principles, cultural competency principles, and clinical and/or treatment services for behavioral health clients
Provide direct supervision to program staff, individually and group-based, regularly
Maintain 24-hour availability to program staff and management for emergency consultation
Provide backup supervisory support to other programs, as needed
Provide direct service to clients as needed
Ensure all program services are compliant with recovery and cultural competency principles
Collect outcome data and assess the efficacy of program services
Provide direct supervisor and the corporate office with a preliminary response to client complaints/grievances
Conduct continual evaluation of the program and develop strategies to implement performance improvement activities as indicated
Conduct regular program staff meetings to meet the administrative needs of the program
Ensure that sufficient in-service training is provided to all program staff, consistent with program and individual staff needs
Maintain program in full compliance with all applicable licensing standards, contractual requirements, and all agency policies
Assist supervisor in evaluating program effectiveness and developing annual program plans
Maintain documentation of program compliance with Performance Improvement indicators, census, and other utilization data
Stay knowledgeable of all laws, regulations, contractual requirements, and agency policies and procedures governing the operation of their program and standards and ethical principles of the best practice of the behavioral healthcare relevant to their program
Maintain professional relationships with clients, payers, and community support service representatives and agencies
Participate in interagency meetings and represent the agency in an effective and professional manner
Develop formal proposals to meet developing and ongoing program needs
Ensure program operating costs are within budget and monitor program spending and unnecessary costs
Maintain effective and efficient communication with direct supervisor and administrative staff, as required
Become familiar with staff performance evaluation processes and document staff compliance with requisite performance standards
Maintain compliance with all required training requirements
Complete all required training as per Professional Development Plan
Report all incidents through the incident management system in a timely and effective manner
Be willing to assist with the development of the expansion of services or with the development of new services
Monitor all inventory of program equipment, furnishings, and other property, reporting any need for replacement or repair in a timely manner
Obtain and submit all billing forms and all necessary clinical documentation from all staff on the established schedule
Verify the accuracy of all payroll and billing documentation prior to submission
Interface with the Accounting Department as needed to resolve billing problems that require program intervention
Become knowledgeable and provide staff and clients with information regarding access to community resources, facilitating access as necessary or needed.