Crisis Outreach Professional (Dcr)

Comprehensive Healthcare • Yakima, WA

8d • Onsite

About The Position

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. Crisis Outreach Professionals provides crisis outreach services to clients experiencing acute emotional crises. Strives to stabilize the client’s crises in the least restrictive setting possible. Provides evaluation under the Involuntary Treatment Acts to include behavioral health and substance use disorders.

Requirements

• Master's degree in social or behavioral science or related field.
• Must be eligible for designation as a Mental Health Professional and Designated Crisis Responder (2 years of experience for designation).
• Master's degree in social work, counseling, or related field.
• Driver's License and Vehicle Insurance
• Must be eligible for registration as Agency Affiliated Counselor.
• Must have valid driver's license and vehicle liability insurance.

Nice To Haves

• Previous experience providing behavioral health treatment is preferred.

Responsibilities

• Provides consultation regarding behavioral health needs of clients.
• Provides recommendations and interventions that are supportable by the medical team.
• Facilitates coordination and communication between primary care and specialty behavioral health services.
• Serves a liaison between law enforcement, Acute Care Services and outpatient teams.
• Provides education on the topic of behavioral health and crisis intervention techniques as appropriate.
• Demonstrates and utilizes knowledge of development in children, youth and young adults.
• Demonstrates and utilizes knowledge and understanding of behavioral health problems in children, youth and young adults.
• Demonstrates and utilizes knowledge of and ability to work with issues of confidentiality, consent and capacity.
• Demonstrates the ability to collaborate and coordinate with family, parents, caregivers and community and natural supports.
• Communicates effectively with children and youth of differing ages and developmental levels.
• Utilizes appropriate crisis intervention techniques for client stabilization.
• Accurately screens for risk to self, others, property and the presence of grave disability and makes appropriate referrals.
• Documents and reports and/or notifies as required by law.
• Applies QPRT (Question, Persuade, Refer or Treat) principles in assessing risk and in safety and treatment planning.
• Develops and documents appropriate safety plans.
• Makes initial contact with referent and client to gather information on presenting problem.
• Provides referrals and when necessary, arranges for appropriate follow up.
• Will provide follow up as directed by Crisis Outreach Professional (COP).
• Responds to requests for outreach with Crisis Outreach Professionals to assist and for safety purposes.
• Assists team members by following up with clients admitted to Stabilization Bed to monitor symptoms and to arrange discharge.
• Notifies treatment teams of any crisis contact with their assigned clients.
• Coordinates with treatment team for follow up contact and stabilization plan.
• Answers Open Line/Crisis Line calls and screens for risk, makes appropriate referrals and staffs with COP.
• Reviews after-hours call center reports for the need to provide follow up contact or send to assigned treatment team.
• Utilizes appropriate crisis intervention techniques for client stabilization.
• Accurately assesses risk to self, others or property and the presence of a grave disability.
• Formulates appropriate clinical decisions and makes appropriate referrals.
• When needed, locates psychiatric hospital bed and ensures clients safety during the process.
• Ensures pass down of case when bed cannot be found and arranges for on-site support if needed.
• Outlines the plan for crisis stabilization when client is placed at Crisis Treatment Center or returned to natural supports.
• Follows Acute Care Services Program Manual protocols for specific RCW’s and other Acute Care Services processes.
• Demonstrates and utilizes knowledge of normal aging process and age-related changes.
• Demonstrates an understanding of neurocognitive disorders and their impacts on functioning.
• Demonstrates awareness of how medical issues can affect mental status.
• Completes all required service notes according to Comprehensive Healthcare’s guidelines, policies and procedures regarding format, content and timeliness.
• Language used in service notes is respectful, clear, descriptive, concise and client-centered.
• Service notes accurately depict treatment modalities and interventions provided within the clinician’s scope of practice and according to treatment plan.
• Service notes accurately reflect and depict client status and progress consistent with assessment and reassessment.

Benefits

• Training and Development
• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
• Clinical supervision toward licensure, if applicable
• Innovative Program & Services
• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services
• Excellent Benefits
• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Financial incentives to further employee education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level