Crisis Management Coordinator

COMMUNITY HOUSING INNOVATIONS INC•Commack, NY

1d•Onsite

About The Position

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. This role involves developing clinical partnerships with external providers, offering support, advocacy, and direct services for mental health issues, substance use, and trauma recovery. The coordinator will provide linkages to community-based mental health care, substance use, and psycho-social supports, and communicate with providers at referring agencies. They will lead group discussions and case conferences, develop content related to mental health and wellness skills, and assess and address the learning needs of clinical staff through training development and implementation. The position also includes maintaining detailed documentation, collecting and utilizing data, attending supervision, contributing to onboarding and employee development, leading a committee for frontline worker well-being, and supervising Social Work interns. Key responsibilities also include screening referrals, conducting crisis assessments, providing de-escalation, and linking individuals in crisis to appropriate services.

Requirements

MSW from an accredited university
New York State Licensed Clinical Social Worker, SIFI
2-5 years providing clinical and educational services in an approved setting
Excellent verbal and written communication skills. Proficiency in English is required.
Excellent competency in Office365, HMIS, and other web-based sources
Must be excellent in Math Skills.
Ability to tour properties, walk distances, climb stairs, etc.
Ability to prioritize, make appropriate decisions and judgment calls.
Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to detail.
Must be even-tempered and have good negotiation skills.

Nice To Haves

5-10 years providing services for high-risk populations experiencing homelessness
CASAC-M, Crisis Management
Experience with trauma-informed care, motivational interviewing and conducting and reviewing biopsychosocial assessments.
Experience working with individuals with mental health and/or substance use disorders.
Experience developing and facilitating in-services, psycho educational groups, clinical resources, etc.

Responsibilities

Develop clinical partnerships with external providers and organizations that offer support, advocacy, and direct services for mental health issues, substance use, and trauma recovery.
Provide linkages to community-based mental health care, substance use, and psycho-social supports and communicate with providers at referring agencies, as necessary.
Lead monthly or quarterly group discussions and case conferences with other social service staff across the organization to discuss service modalities and behavioral management strategies and to troubleshoot difficult client cases.
Develop a library of content that focuses on topics related to mental health, substance use, working with difficult populations, self-care, and other wellness skills development -communication, conflict resolution, and anger management.
Continuously assess the learning needs of clinical staff and develop and implement learning objectives.
Helps identify staff’s training needs and, in response, plans, develops, and/or conducts training toward maintaining and improving clinical staff competency and compliance with agency policy and procedure.
Maintain detailed documentation of collateral, progress and group notes, and other reports.
Collect and utilize data to provide informed decisions on training/education topics and services.
Attend supervision to review and discuss issues affecting the broader unit.
In coordination with the HR Training Unit, provide program position-specific content that can be incorporated into the onboarding and employee development process.
Lead a committee to support frontline worker well-being and reduce burnout and high levels of stress.
Supervise Social Work interns as a field instructor or task supervisor.
Perform other duties as assigned by the supervisor.
Screening and collecting referrals and information prior to assessment of client.
Provide de-escalation, assessment, and linkage to individuals in crisis.
Conduct crisis assessments as part of CHI’s crisis response for children/adolescents with full range of DSM diagnosis including mental health and substance use.