Crisis Lead Counselor
About The Position
The Lead Counselor of the (CCP) Crisis Care provides support to the team: Crisis intervention services to clients via the crisis hotline (calls, texts/chats) and in-person. Evaluates and assesses clients for level of care. Prepares and implements treatment plans with clients. Provides therapeutic and supportive services to clients, including individual, group, and case management. Responsible for unit coverage and emergency telephone interventions. Responsible for reviewing, managing and analyzing data related to NSPL calls. Responsible for ensuring follow-ups are being done with callers who need immediate follow-ups. Responsible for 30-day follow-ups with linkage, as appropriate. Responsible for quality improvement projects.
Requirements
- Master’s degree in behavioral sciences and at least 1 year of clinical experience
- Must possess a valid driver's license.
Responsibilities
- Utilizes PDSA (Plan, Do, Study, Act) cycles of quality improvement.
- Conducts follow-up reviews to determine whether actions resulted in improvements and takes timely, appropriate actions to ensure improvement.
- Conducts follow-up reviews to determine if actions resulted in improvements and takes timely and appropriate actions to ensure improvement.
- Participates in periodic calls with DMH staff regarding Vibrant-reported performance metrics and contact data described below.
- Reviews and enters all contact data (calls, text, chat), to be reported monthly to DMH.
- Provides crisis counseling on the phone, chat/text, and in-person.
- Collaborates with client and the treatment team to develop, review, and update treatment goals and referrals both internally and externally.
- Takes responsibility for training in and documenting clinical chart requirements to meet program and state standards.
- Provides education and direction to clients, family members and/or significant others.
- Organizes and participates in treatment-related clinical conferences and staffing’s on assigned clients.
- Reports client progress, behavior problems, or need for medication evaluation to program supervisors/physicians/psychiatrists regularly.
- Performs initial evaluations and assessments of potential clients regarding their appropriateness for participation in the program.
- Provides ongoing assessment of client’s progress/growth.
- Provides coverage of the unit/site, ensuring 24-hour coverage is maintained at all times.
- Conducts emergency assessments of clients arriving at the Crisis Unit.
- Provides crisis intervention to stabilize clients and refers them to the most appropriate continuing care in conjunction with case coordinators.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
