Crisis Intervention Specialist - CBHC

Riverside Community Care•Norwood, MA

2d•Onsite

About The Position

Riverside Community Care is seeking a passionate Crisis Intervention Specialist (CIS) to join their Community Behavioral Health Center (CBHC) team. This role involves providing advanced skills in trauma-informed crisis intervention and de-escalation, monitoring facility safety and security, and coordinating responses to urgent and emergency situations. The CIS aims to provide a therapeutic, calming, recovery-based, and pro-active presence within the program. Responsibilities include assisting leadership with safety drills, safety protocols, and facility-related initiatives. While the role requires a 24/7 presence due to CBHC regulations, it is a therapeutic and engaging role, not a typical security guard position. The CIS may also provide other person-served related support as interest and experience allow, such as modeling and teaching skills for positive relationships and conflict negotiation, supporting families and youth in crisis, ensuring safety drills are conducted and documented, maintaining fire safety equipment, and ensuring the cleanliness and maintenance of program sites. The role also involves responding to medical and psychiatric emergencies using established protocols, including administering naloxone and CPR/first aid, and assisting with transportation.

Requirements

High School Diploma or GED required.
A minimum of 2 years of direct care or similar role in a behavioral health and/or medical setting required.
Knowledge of trauma-informed care and de-escalation skills required.
Strong verbal and written communication skills required.
Basic computer fluency required.

Nice To Haves

BA degree preferred.
Minimum of three years proven experience using Microsoft Office programs preferred.
Preferred valid Driver’s License and access to a reliable vehicle required.

Responsibilities

Providing advanced skills in trauma-informed crisis intervention and de-escalation.
Monitoring the safety and security of the facility.
Coordinating response to urgent and emergency situations.
Providing a therapeutic, calming, recovery-based, and pro-active presence in program.
Assisting leadership with safety drills, safety protocols, and facility-related initiatives.
Modeling and teaching skills for development of positive relationships and negotiation of conflict.
Providing a calming presence in and around the facility supporting families and youth in conflict or crisis while onsite, while monitoring the safety of persons served, employees, and the facility.
Assisting CBHC leadership in ensuring that safety drills (e.g. fire, medical, behavioral health) are held and documented as per regulation and that required fire protection and suppression equipment is present and in good working order and also ensuring the maintenance of program sites to minimize fire hazards.
Taking lead in ensuring maintenance and cleanliness of physical plant is adequate and reports to Senior Director and/or facilities are aware of any concerns.
Responding to medical and psychiatric emergencies (e.g. opioid overdose or psychiatric symptom escalation) utilizing medical code protocols such as calling a code, administering naloxone, and administering CPR/first aid.
Assisting with transportation to/from CBHC and the CCS site using agency or personal vehicle.