Crisis Intervention Specialist/Driver (CIS)

High Point & Affiliated Organizations•Brockton, MA

9d•$20 - $24•Onsite

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. We offer a full continuum of care across Southeastern Massachusetts, including inpatient, outpatient, residential, and community-based services. Our programs also support survivors of abuse, violence, and families experiencing homelessness. We believe in the inherent goodness, worth, and dignity of every individual and aim to help people achieve personal change and improve their quality of life. As a Crisis Intervention Specialist/Driver (CIS), you will provide basic security and patient safety monitoring within the MCI and CBHC programs. You will utilize strong verbal de-escalation skills to maintain safety for both staff and patients. Additionally, you will be an approved driver for the organization, assisting with the transportation of patients for various needs, including returning home from services, admissions to inpatient programs, or other external appointments. Drivers will have access to a company vehicle.

Requirements

High school diploma or equivalent GED.
Ability to problem solve in a timely and therapeutic manner.
Ability and willingness to relate and care for diverse patient populations.
Must present as courteous and professional at all times.
Demonstrated flexibility and ability to perform multiple tasks.
Excellent communication skills, including the ability to organize ideas in a logical and clear fashion.
Knowledge of basic computer skills and software programs, including the ability to learn, use, and train HPHAO's electronic medical records.
Ability to work with others in a cooperative and collaborative manner.
An understanding of the relationship between substance use and mental health issues and/or self-help programs.
An understanding of boundaries and ethics.
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations.
TB screening.
Certification in the HPHAO approved de-escalation program.
CPR Certification (HPAO onboarding training).

Nice To Haves

Minimum of one year supervised experience in mental health/substance abuse treatment or a closely related field.

Responsibilities

Provide basic security and patient safety monitoring.
Utilize strong verbal de-escalation skills to maintain staff and patient safety.
Assist with transportation of patients home from services, admission to an inpatient program, or other external appointments.
Conduct building internal and external security rounds.
Assist with routine and emergency medical and psychiatric problems, including 1:1 observation, safety checks, and emergency procedures.
Assist with Restraint & Seclusion per Policy.
Record interactions and observations about patients' behavior in daily reports.
Communicate verbally to nursing or clinical staff any pertinent information.
Participate in treatment team as required.
Conduct/assist with room and property searches when indicated.
Utilize standard precautions at all times.
Demonstrate behaviors that recognize the rights of patients/clients.
Attend all unit, facility meetings, and case conferences as directed by Supervisor.
Attend mandatory training.
Set limits and enforce rules.
Comply with DMH, Joint Commission, and all other regulatory agencies.
Utilize Walkie-Talkie as a campus responder.