Crisis Intervention Counselor

Seven Counties Services•Louisville, KY

2d•Onsite

About The Position

ESSENTIAL JOB FUNCTIONS Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. Reviews daily log-sheets and client records to ensure accurate information recording and maintenance. Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality, crisis assistance, including accurate documentation. Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested. Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide. As assigned, provides crisis intervention to community groups traumatized by suicide. Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.

Requirements

Minimum of six months experience in social services.
Good communication and interpersonal skills.
Knowledge of available community resources.
Ability to make sound decisions and judgments in stressful or unusual situations.
Good supervisory skills and the ability to work in a team environment.

Responsibilities

Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance.
Identifies and suggests appropriate organizations and service providers to meet callers' needs.
Monitors status of callers' situations through case follow-up.
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
Reviews daily log-sheets and client records to ensure accurate information recording and maintenance.
Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality, crisis assistance, including accurate documentation.
Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.
Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide.
As assigned, provides crisis intervention to community groups traumatized by suicide.