Crisis Intervention Coordinator
About The Position
We are seeking a Crisis Intervention Coordinator to lead and oversee crisis services throughout Madison, Greene, Calhoun, Jersey, Macoupin, Montgomery, and Bond Counties. This role is responsible for supervising a 24/7 crisis intervention program, ensuring high-quality, timely response to individuals in crisis, and guiding staff in complex clinical and legal decision-making. The ideal candidate is a strong leader with experience in crisis services, the ability to manage high-pressure situations, and a commitment to recovery-oriented, trauma-informed care. Preference will be given to applicants who live within these seven counties. Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
Requirements
- Master’s degree in a human services field required OR Bachelor’s degree with at least five (5) years of human services experience
- Supervisory experience preferred
- Experience in crisis intervention, emergency services, or behavioral health strongly preferred
- Valid driver’s license, private automobile insurance, and insurability required
- Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic medical record (EMR) systems
- Strong clinical judgment, problem-solving, and decision-making skills
- Ability to manage complex, high-risk situations and guide staff effectively
- Strong communication and interpersonal skills with diverse populations and community partners
- Ability to maintain confidentiality and adhere to all organizational policies and protocols
Nice To Haves
- Preference will be given to applicants who live within these seven counties.
Responsibilities
- Provide leadership and oversight of crisis intervention services operating 24/7 across assigned counties
- Supervise Crisis Intervention Specialists (Levels I–IV), ensuring appropriate staffing coverage and program performance
- Provide clinical and operational guidance on crisis response, including involuntary hospitalization decisions and alternative interventions
- Exercise independent judgment in prioritizing services and ensuring timely, appropriate care delivery
- Coordinate program development, implementation, and evaluation in alignment with policies, procedures, and regulatory standards
- Analyze program outcomes and implement improvements based on evaluation results
- Train, supervise, and evaluate staff, interns, and volunteers; ensure completion of required trainings (including Relias when applicable)
- Collaborate with hospitals, law enforcement, community partners, and internal programs to support coordinated care
- Provide direct crisis intervention services to clients and families as needed
- Collect, analyze, and submit required program data and reports accurately and on time
- Promote a culture of customer service excellence and adherence to organizational standards
- Model recovery-oriented values including hope, respect, empowerment, wellness, and connectedness
- Promote trauma-informed care and evidence-based crisis intervention practices
- Serve as a role model, fostering professionalism, collaboration, and accountability among staff
- Maintain composure and provide clear direction in high-stress, time-sensitive situations
- Build strong partnerships with community stakeholders and multidisciplinary teams
Benefits
- Check out additional benefits here!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
