Crisis First Aid Responder I

Pacific Clinics•San Jose, IL

2d•Onsite

About The Position

Under supervision, this position is responsible for responding to community-based crisis situations in a county-provided vehicle as part of the Trusted Response Urgent Stabilization Team (TRUST). This role operates as part of a multidisciplinary field-based response team, deployed to the community. First Aid Responders will work collaboratively with other crisis responders, providing primary and secondary client screenings and basic first aid when appropriate. Additionally, they provide crisis de-escalation, psychoeducation, outreach, and linkage to community supports.

Requirements

High School Diploma or GED and one (1) year of related behavioral health experience, full-time best practices experience in emergency response, customer service,and intake processing, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
EMT credentialed in the state of California.
Volunteer experience will be considered.

Nice To Haves

8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications
Possible Bilingual Differentials: Up to 7.5% for qualifying direct service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Responsibilities

Work with TRUST multidisciplinary team to respond to field-based crisis.
Drive the mobile field team van to and from various locations.
Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.
Provide basic first aid not to exceed the scope of the American Red Crisis Adult CPR/AED/First Aid training.
Screen/test for COVID-19 and obtain standard vital signs for any client being transported.
Provide verbal CPI de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.
Participate in community outreach events.
Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms.
Maintain confidentiality and HIPAA compliance; always protect sensitive data.
Transport clients to appropriate level of care.
Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.
Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.
Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.
Complete all required annual trainings and evaluations.
Participate in weekly, monthly, quarterly department and agency meetings as identified by supervisor.
Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.