Crisis Engagement Stabilization Specialist

Together•Omaha, NE

18h

About The Position

Work with the Social Worker Department at CHI Bergan Mercy. Use a strength-based approach that utilizes conversation and empowerment methods to help resolve a household’s housing crisis or quickly connect them to existing emergency or crisis housing services, by working alongside the participant in an empowering manner. This conversation is to explore with the participant a creative, flexible, safe, and cost-effective solution to quickly resolve the participant’s housing crisis-even if just temporarily-with limited or no financial support. This service is provided regardless of perceived needs and barriers.

Requirements

Ability to engage and build strong working alliances with program participants
Ability to work in both a team environment and independently with minimal supervision
Ability to respond to stressful situations in a flexible and professional manner
Strong organizational skills, attention to detail
Exceptional oral and written communication skills
Computer skills, to include Microsoft Office and database management

Responsibilities

Coordinate and conduct intake and housing assessments for all participants.
Access each participant to ensure that they qualify for Togethers services and funding.
Gather documents from participants (IDs, social security cards, income verification, etc.) if they have such documents to file.
Advocate on participants behalf to property manager.
Gather documents from property manager (Deposit forms, past due rent forms, ledgers, leases and w9’s).
Contact, make pledges, and obtain bills from utility companies on behalf of participants.
Request checks from accounting to stabilize housing crisis.
Process and prepare checks to be delivered or mailed to property managers or utility companies.
Develop an individualized goal plan for each participant.
Process and access referrals from social workers at CHI Began Mercy.
Provide support services in a non-judgmental manner.
Document referrals and services in excel spreadsheet shared with CHI Began Mercy staff.
Document services and funds in Clarity under the program for CHI Crisis Engagement services only.
Provide information, referrals, and advocacy to assist participants in accessing services and resources.
Maintain participant-related data tracking systems, including case notes and complete HMIS entries.
Track services and input check numbers if needed on Front Door excel spreadsheet.
Prepare case-related reports including outcomes, success and challenges.
Respond to community requests.
Attend meetings, as requested.
Communicate effectively with local community and external agencies; successfully foster relationships, which enable needed resources to be accessed.
Complete internal and external referrals, as needed, for supportive services and work collaboratively as a team to advance participants' goals.
Demonstrate a knowledge of available community resources.
Respect participants’ dignity and confidentiality.
Adhere to the facility dress code and appear professional.
Maintain records in a professional, confidential, and orderly manner.
Other duties as assigned.