Crisis Dispatch Representative

High Plains Mental Health Center • Hays, KS

11h • Onsite

About The Position

Fulfilling Career Alert – Join us as a Crisis Support Specialist! As a Crisis Dispatch Representative (Crisis Support Specialist), you’ll be the backbone of day-to-day operations, ensuring smooth, safe, and compassionate service delivery. You’ll work closely with clinicians, therapists, and crisis responders to provide direct support to patients. This is a fast-paced role that requires both compassion and composure—ideal for those who thrive in supportive, people-centered environments.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Demonstrated proficiency with technology, including basic computer skills, printers, scanners, and multi-line phones.
• Strong interpersonal skills with a calm, professional demeanor in high-pressure environments.
• Physically & mentally capable of managing crisis situations and emergency response scenarios.
• Must pass required background checks (KBI and KDADS).
• Must comply with TB testing and health screening protocols.
• Must submit a medical clearance confirming fitness to perform job duties or note accommodations if needed.
• Must pass a pre-employment drug screening; may be subject to random drug screen.

Nice To Haves

• additional training or education in healthcare, psychology, or human services is a big plus!

Responsibilities

• Answer phones and triage calls.
• Welcome and support individuals in crisis with empathy and professionalism.
• Monitor the Mobile Crisis Response (MCR) team in accordance with safety and communication protocols.
• Monitor the MCR team’s location and safety while they are in the community.
• Assist with patient admissions, including basic triage documentation and release forms.
• Manage schedules: new appointments, rescheduling, cancellations, and backfilling time slots.
• Facilitate communication between staff, clients, and external providers.
• Maintain and organize patient records: scanning, indexing, securely filing, etc.
• Support the patient discharge process to ensure proper continuity of care.
• Follow strict confidentiality and safety guidelines.
• Participate in ongoing training, including de-escalation, trauma-informed care, and emergency response.

Benefits

• Competitive Pay: from $17.61-$20.61 per hour [earn $1-$3 more per hour with shift differentials!]
• Excellent Health, Dental, & Vision Insurance
• Life Insurance
• Paid Time Off & Extended Illness Time
• 403(b) Plan
• KPERS Retirement Plan
• Supplemental Benefits
• HSA & FSA
• Holiday pay [8 hours holiday pay in addition to any hours worked; our Center recognizes 7 holidays]
• Scholarship, work-study, & internship opportunities for employees
• $500 SIGN-ON BONUS [awarded after successful completion of 90-day orientation]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees