Crisis Counselor

Vibrant Emotional Health

20d•Remote

About The Position

Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information & referral, and brief supportive counseling to individuals who a designated program in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls.

Requirements

Proficiency with motivational interviewing skills.
Active listening skills to establish working alliance with callers and/or chat/text visitors.
Efficiency with information-gathering, and problem-solving to facilitate resolution of inquiries.
Superior communication skills to convey information clearly and concisely.
Ability to maintain professional demeanor when handling crises and other difficult contacts.
Efficiency with balancing pace and flow of conversation and call time.
A bachelor's degree in Psychology, Social Work, Mental Health Counseling, Forensic Psychology, or related field is preferred or 4+ years of experience in lieu of degree.
1+ years' experience working in behavioral health and/or call center.
Experience working in behavioral health with call center experience strongly preferred.
Fluency in the English language both oral and written.
Must be able to attend a 3-week training class without interruptions

Nice To Haves

Experience working in behavioral health with call center experience strongly preferred.

Responsibilities

Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.
Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
Participation in at least two Lifeline continuing education webinars per fiscal year.
Adhere to policies & procedures for each service offered by the program.
Conduct assessments in accordance with program policies & procedures.
Utilize resource referral databases to provide information and referral assistance to callers seeking mental health and substance abuse services.
Accurately and efficiently document client interactions.
Utilize SMS texting, voice, calls, and/or web chat to interact with clients.
Other duties as assigned.