Crisis Counselor, Community Crisis Response
About The Position
Heritage Behavioral Health Center is seeking compassionate, dedicated Crisis Counselors to join our Crisis Care Team. These full-time positions provide life‑changing support to individuals experiencing mental health or substance use crises in a variety of community settings—including emergency departments, community agencies, and client homes. Our Crisis Care program responds to anyone, anywhere, and at any time, offering timely assessment, de-escalation, counseling, linkage to services, and aftercare support. Crisis Counselors play a vital role in helping individuals experiencing distress such as depression, anxiety, substance use concerns, or other behavioral health needs. If you thrive in dynamic environments and want to make a meaningful impact in our communities, we invite you to apply.
Requirements
- Ability to engage individuals in behavioral health treatment during high-stress situations
- Flexibility—each day looks different, and crisis needs vary
- Knowledge of behavioral health diagnoses
- Ability to work with individuals with serious mental illness, substance use disorders, or dual diagnoses
- Understanding of psychiatry, medical services, and community resources
- Excellent decision-making and problem-solving skills
- Strong written and verbal communication
- Ability to work independently in the community and collaboratively within a team
- Ability to navigate an electronic health record
- Proficiency in Microsoft Word and Excel
- Commitment to ongoing learning and growth
- Bachelor’s or master’s degree in a human service–related field or a minimum of 5 years' experience in a supervised behavioral health role
- Must meet criteria to function at minimum as a Mental Health Professional (MHP)
- Valid driver’s license, reliable transportation, and automobile insurance required
- Position is on-site and in-person
Nice To Haves
- Experience in crisis services strongly preferred
Responsibilities
- Provide face-to-face, phone, and virtual crisis intervention in a timely and supportive manner
- Work with children, adolescents, and adults across a wide range of crisis situations
- Engage individuals admitted to inpatient psychiatric settings and link them to community supports
- Assist with involuntary admission processes at the Macon County Court
- Complete pre-admission screening assessments for nursing facility referrals
- Maintain strong relationships with referral sources and partner agencies
- Collaborate with internal and external providers—including crisis teams, case managers, counselors, psychiatric providers, and clinical leaders—to ensure coordinated, effective care
Benefits
- Wellness Days – Every other Friday off PAID (26 days per year)
- Generous vacation, sick, and personal leave
- Paid holidays
- Health Club/Fitness reimbursement
- Employee Assistance Program
- Continuing education opportunities
- Tuition assistance program
- Agency-provided life insurance and short‑term disability
- Retirement plans (401k and Roth)
- Optional health, dental, vision, FSA (healthcare & dependent care), and supplemental life insurance
- Health insurance includes substantial agency contribution
- National Health Service Corps site – Eligible clinical staff may qualify for federal loan forgiveness
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
