Crisis Continuum of Care-Lead Case Manager

Ada S. McKinley Community Services, Inc•Chicago, IL

4d•$57,500 - $62,500•Hybrid

About The Position

Under the direction of Crisis Continuum of Care leadership, the Crisis Continuum of Care Lead Case Manager provides lead-level case management, consultation, coordination, and support to case management and direct service staff providing crisis follow-up and community-based services to children, adolescents, adults, and families. The Lead Case Manager supports coordination of services across the crisis continuum, with a focus on timely follow-up, client engagement, referral completion, linkage to appropriate levels of care, and continuity of services. The position serves as a resource to staff regarding complex client needs, care coordination, community resources, documentation, referrals, and follow-up while providing direct case management and clinical services as appropriate.

Requirements

Bachelor’s degree in social work, psychology, counseling, human services, or a closely related behavioral health or human services field.
Minimum of three (3) years of professional experience in case management, care coordination, behavioral health, crisis intervention, or community-based human services.
Minimum of one (1) year of experience providing lead-level support, including staff coaching, training, case consultation, mentoring, workflow coordination, or guidance to case management or direct service staff.
Experience coordinating referrals and connecting clients to behavioral health, medical, social service, benefits, and/or community-based resources.
Experience working with children, adolescents, adults, and/or families in behavioral health, crisis, or community-based service settings.
Valid driver's license and access to a personal vehicle.
Motor vehicle record and proof of automobile insurance acceptable to the Agency and its insurance carrier.
Successful completion of applicable State of Illinois background checks, fingerprinting, criminal history checks, and child abuse/neglect clearances as required for the position.
Ability to travel to client homes, hospitals, schools, community organizations, and other service locations as required.
Demonstrated ability to provide culturally responsive and client-centered services to diverse populations.
Ability to work collaboratively with clients, families, staff, community partners, and other service providers to address complex needs and barriers to care.

Nice To Haves

Master’s degree in social work, psychology, counseling, human services, or a related behavioral health field.
Experience providing crisis intervention or crisis follow-up services.
Experience working within a behavioral health crisis continuum or coordinating transitions from emergency, inpatient, or crisis services to outpatient or community-based care.
Experience supporting staff training, professional development, apprenticeship, or certification programs.
Experience with CRSS certification or other behavioral health workforce development programs.

Responsibilities

Provides lead-level support, consultation, and guidance to case management and direct service staff regarding client needs, care coordination, referrals, documentation, and follow-up services.
Serves as a resource to staff in addressing complex client needs, identifying barriers to services, and developing strategies to promote engagement and continuity of care.
Coordinates and supports the delivery of crisis follow-up and case management services across the Crisis Continuum of Care.
Assists in ensuring clients receive timely connections to appropriate behavioral health, medical, social service, and community-based resources.
Supports transitions from crisis intervention, emergency services, and psychiatric hospitalization to ongoing outpatient and community-based services.
Monitors follow-up needs and assists staff with completing referrals, linkages, and care coordination activities within established timeframes.
Supports implementation of client service plans and monitors progress toward identified goals, service connections, and continuity of care.
Provides direct case management and follow-up services to clients and families, including outreach, engagement, assessment of needs, referrals, linkage, resource coordination, and advocacy.
Coordinates referrals and assists clients with accessing services that support Medicaid access and continuity of benefits.
Collaborates with clients, families, clinicians, case managers, schools, hospitals, community providers, and other partners to coordinate services and address barriers to care.
Assists clients and families in identifying and mobilizing natural supports and community resources that promote recovery, stability, self-sufficiency, and resiliency.
Provides consultation and support related to complex cases and assists staff in identifying appropriate resources and service options.
Conducts and/or supports mental health assessments, crisis intervention, service planning, and clinical interventions consistent with professional competence and Agency standards.
Provides and documents direct service hours in accordance with Agency productivity, documentation, licensing, and quality standards.
Supports staff development, training, coaching, and professional growth, including coordination and support for CRSS certification.
Supports the Cook County Apprenticeship Program through training, coaching, and guidance for participating staff and assistance with established program requirements.
Coordinates and facilitates group services and supports outreach, referrals, participant engagement, and retention strategies.
Conducts outreach to schools, community organizations, service providers, and other community partners to increase awareness of crisis services and the crisis hotline.
Develops and maintains collaborative relationships with community partners to strengthen referral pathways and improve access to services.
Identifies gaps in services, barriers to engagement, and challenges with referral completion and collaborates with staff and community partners to address identified needs.
Supports Crisis Continuum of Care initiatives designed to improve transitions between crisis response, follow-up services, outpatient programming, and other levels of care.
Participates in developing and implementing strategies to improve timely follow-up, client engagement, referral completion, service linkage, and continuity of care.
Promotes client-centered, culturally responsive, recovery-oriented, and strength-based practices throughout case management and care coordination services.
Ensures documentation of case management, care coordination, referrals, outreach, follow-up, and client contacts is accurate, timely, and consistent with Agency and regulatory requirements.
Coordinates effectively with internal Agency programs and external service providers to promote continuity of care and comprehensive support for clients and families.
Utilizes evidence-informed engagement strategies, motivational interviewing, boundary setting, concurrent documentation, family systems approaches, and community-based service practices.
Maintains knowledge of and adherence to applicable federal, state, and local regulations, licensing requirements, Agency policies, and professional standards governing behavioral health and community-based services.