Crisis Consultant, 988
About The Position
Community Health Alliance is proud to be a part of the 988 Suicide and Crisis Lifeline, providing confidential, 24/7 support to individuals experiencing emotional distress, mental health crises, or suicidal thoughts. Our goal is to offer compassionate and immediate response to those in need while connecting them with life-saving resources and ongoing supports. We are seeking dedicated and empathetic 988 Crisis Hotline Professionals to provide immediate emotional support, crisis intervention and suicide prevention assistance to individuals reaching out for help. This role requires strong active listening skills, crisis de-escalation skills and the ability to remain calm under pressure. We are currently hiring for two shifts to support 24/7 operations: 2nd shift: 4:00pm - 12:00am 3rd shift: 12:00am - 8:00am Develop a career dedicated to connection, compassion, and community. At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.
Requirements
- High School Diploma or equivalent required
- Ability to remain calm, professional and supportive under pressure
- Ability to work collaboratively in a team-oriented environment
- Competently communicates effectively verbally and in writing
- Basic computer skills for documentation and online communication tools
- Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
- Ability to pass background checks, drug screen and required training
- Reliable transportation
- Ability to work evenings, overnights and weekends
Nice To Haves
- Experience in mental health field is preferred, but not required (on-the-job training provided)
Responsibilities
- Answer calls from individuals in crisis in a compassionate, professional and nonjudgmental manner
- Establish a rapport with callers and assist the caller to handle the presenting concern
- Provide emotional support, crisis de-escalation and suicide prevention interventions following best practices
- Conduct risk assessments for self-harm, suicide, or harm to others and determine the appropriate level of intervention
- Utilize suicide prevention protocols and safety planning strategies when necessary
- Provide referrals and resources for mental health services, community based organizations and emergency assistance
- Document all interactions accurately and timely per agency guidelines
- Collaborate with emergency responders, mental health professionals when higher level intervention is required
- Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports
Benefits
- Affordable medical, dental and vision insurance
- Generous paid time off (PTO) & paid holidays
- Retirement plan with company match – up to 6% (full and part-time)
- Company paid life insurance
- Mission-driven work environment with ongoing professional development
- Paid on-the-job training provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
