Exciting Opportunity--Criminology Data Analyst Naperville, Illinois

Track Group, Inc•Naperville, IL

1d•Hybrid

About The Position

Track Group Inc., a global leader in advanced electronic monitoring and supervision solutions for the criminal justice/corrections market, is seeking a Criminology Data Analyst. This role is a key member of the Specialized Caseload Unit Team, reporting to the Director Specialized Caseload Unit. The Investigative EM Agents in the Specialized Caseload Unit (SCU) identify and offer solution-based recommendations and investigative analysis to address unique electronic monitoring program needs and ensure a heightened level of support to subscribing SCU agencies. Agents create and maintain a supportive environment for SCU-supported agencies by asking the right questions, listening carefully, taking detailed notes, and collaborating with other team members to deliver proactive caseload analysis and investigative reports. Agents will analyze specific EM caseloads on a daily basis per subscribing agency protocols, often leveraging specialty software and analytics tools. Agents will provide detailed post-incident analysis aimed at distilling specific EM data/events of interest into easy-to-understand reports. This role primarily involves developing reports from outputs, emphasizing clarity, accuracy, and practical recommendations. Agents are passionate about electronic monitoring technology and leverage their technical and analytical abilities to create positive customer interactions while addressing a variety of supportive diagnostic and investigative analyses within community corrections programs.

Requirements

Minimum 3 years’ experience with data analysis, analytics and/or business intelligence software.
Excellent communication (verbal and written) and organizational skills.
Proficient in the use of Microsoft Office Suite, Adobe PDF, and similar tools.
Strong ability to manage multiple projects simultaneously while prioritizing timelines.
Proficiency in Python programming with the ability to develop scripts for data processing and automation.
Experience writing and optimizing SQL queries within Microsoft Fabric (Synapse Data Warehouse, Lakehouse, or Data Engineering) to support data analysis, reporting, and business intelligence needs.
Strong report writing skills to translate technical outputs into clear, actionable insights.
Highly organized and detail-oriented team player.
Strong communication and time management skills.
Ability to work within a team environment as well as independently.
Bachelor’s degree required, preferably with a discipline in data analysis, computer science, criminal justice, or business intelligence.

Nice To Haves

Electronic Monitoring industry experience preferred.

Responsibilities

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing analytical and reporting solutions tailored to their specific needs.
Understands the nuance and relationship between various systems in use and/or integrated within SCU subscribing agencies, follows specific analytical processes on a daily, weekly, and monthly basis, and provides reports as specified per customer.
Performs proactive diagnostic analysis, making corrective recommendations, and providing easy-to-interpret reporting on specific EM events of interest based on customer-specific protocols.
Establishes and maintains consistent rhythms for timely follow-up and ensures reporting deliverables are met or exceeded.
Partners with other Track Group team members to ensure consistent and accurate documentation of customer requests, diagnostic recommendations, and investigative reporting.