Criminal Records Technician

State of Colorado•Denver, CO

6d•Hybrid

About The Position

This position exists to provide technical assistance by utilizing judgment, technical knowledge, computer skills and employing research tools available to the Department of Early Childhood employees, agencies and public through the interpretation of laws, rules, policies, procedures and processes directly related to background investigation functions. The Division of Early Learning Licensing and Administration (DELLA) is the State’s lead agency in planning and implementing public child care policy. In addition, the Division is responsible for the licensing and monitoring of child care facilities. DELLA ensures the health and safety of children in less-than-24-hour licensed (or license-exempt) early care and education environments by promulgating regulations for child care that ensure minimum standards for the health and safety of facilities. The Division accomplishes this through the annual inspection and monitoring of child care facilities, consultation and coaching for early care and learning professionals, and collaborating with early care and learning providers, child care associations, Early Childhood Councils, local governments, and county agencies, advocates, and other important stakeholders. The Background Investigation Unit (BIU) exists to provide a comprehensive pre-licensing background program for the Colorado Department of Early Childhood to reduce the risk to vulnerable persons in run facilities. Screen applicants who are applying for employment in child care facilities licensed by Colorado Department of Early Childhood, Colorado Department of Human Services, foster care, adoptions, interns, camps, community mental health, RCCF and individuals to provide better protection for children in the State of Colorado. Provide information for interpretation of background statutes, function as statewide authority in background screening program development, operation, and updates. This work unit also performs background screens using the department’s automated data system “Trails.” The Trails system captures reports of child abuse and neglect that have been investigated by County departments of human/social services. Individuals seeking employment involving children, foster care placements, adoption and volunteer activities are required to be screened against this data. This unit provides information to other states, for example, when former Colorado residents seek to be foster care placement families in the state they currently reside. This unit also ensures proper handling of revenues received for fees that are charged for background screens.

Requirements

Three years of analytical experience with data systems and multi-relational databases
Appropriate education (Associates plus one year of experience or a Bachelor's degree) in criminal justice or a related field will substitute for the required three years of experience.
Applicants must pass a thorough background check prior to employment.
Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

Nice To Haves

Experience with administrative and clerical procedures and systems such as word processing, managing files and transcription, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Experience of organizational skills that include the ability to prioritize, multi-task, and meet deadlines.
Experience with software and hardware, data systems, multi-relational databases, Internet, e-mail, and other workplace technology and electronic devices.
Ability to work independently with little or no direction.
Experience working in an administrative capacity where attention to detail and ability to follow through on work was essential to the duties performed.
Clear and effective written and oral communication skills.
Bilingual, able to fluently speak and write in Spanish.

Responsibilities

Process background checks in the area of licensed CDEC facilities and Office of Children Youth Provider Services Unit (OCYF PSU) facilities backgrounds (i.e. analysis of Colorado Bureau of Investigation (CBI) and Federal Bureau of Investigation (FBI) fingerprint checks).
Process confidential background screens using the Trails data system for licensed Colorado Department of Early Childhood and Office of Children Youth Provider Services Unit (OCYF PSU) facilities, foster and adoption care, court appointed special advocates, volunteer, and employment purposes whose activities involve the care or supervision of children or who have unsupervised access to children.
Independently research, analyze, interpret, and apply rules, procedures, statutes, policies and practices regarding facilities licensed by the Colorado Department of Early Childhood and Colorado Department of Human Services as it pertains to criminal background investigations.
Review and analyze court dispositions to make child care eligibility recommendations.
Navigate and research the Colorado State Courts Data Access system to identify whether the individual has any criminal record not listed on the fingerprint check.
Report legal requirements to others pertaining to criminal background check policies and procedures.
Follow specific guidelines to generate a response to each request as well as respond to inquiries from customers across the country.
Educate other units within the department, county departments, other state departments, local agencies and private individuals as to the basic processes underlying the Trails background screening procedures.
Review Trails data and integrate evaluation results into the unit's data system and generate the appropriate response for release to the requesting party or their designee.
Provides the last review and evaluation of documentation submitted by facilities, individuals and applicants for accuracy and completeness to determine that requests are in compliance with department requirements.
Assesses suitability of applicant’s qualification while meeting department and legislative requirements by interpreting statutes and rules/regulations.
Reviews and evaluates documentation submitted by facilities and individuals for accuracy and completeness to determine whether the documentation is within statute, rules, regulations and procedures.
Determines what information may be released outside the department in accordance with various state and federal laws and rules requirements.
Responds to customer inquiries concerning the background investigation process and the status of individual background screens.
Responds to complaints from customers concerning the process, investigates, and resolves the concerns using independent judgment and professionalism.
Other duties as assigned.