Crime Surveillance Specialist

Metra•Chicago, IL

8d•Onsite

About The Position

The Crime Surveillance Specialist works in the Multimedia Analytic Center (MAC) to monitor, assess, and act on incoming information from all communications sources regarding crimes in progress, emergency and special events, severe weather, as well as emergency or other significant local, national, and international incidents that could pose a threat to public safety or Metra's system. Sources of information includes, but is not limited to, Metra's video surveillance system, the Commuter Observation Protects the System (COPS) program, radio communications, and electronic data systems of federal, state, and local law enforcement agencies and task forces.

Requirements

Associates degree in Criminal Justice, Public Safety Administration, Digital/Visual Communications or other related field or an combination of education, training, and experience or two (2) years in law enforcement, multi-media communications, or public safety analyzing crime or intelligence information for the military, government, or a law enforcement agency.
In addition to #1 above, must have two (2) years of public safety, multi-media communications, video system technology, or related experience.
Law Enforcement Enterprise Portal (LEEP) membership (mandatory training for membership; annual authorized membership must be maintained).
Must obtain certification within 90 days of date of hire.
Federal Bureau of Investigation's (FBI) restricted web group, eGuardian, and Chicago Joint Terrorism Task Force (JTTF) membership (mandatory training for membership; annual authorized membership must be maintained).
Must obtain certification within 90 days of date of hire.
Must submit to and pass a comprehensive Metra Police Department background check, including fingerprints and a credit check.
Good knowledge of public safety principles.
Familiarity with LEADS policies and procedures.
Excellent verbal and written communication skills.
Good observations skills.
Intermediate computer skills using Microsoft Office or similar programs.
Willing and able to learn advanced operations of restricted police databases and government websites.
Able to analyze situations, discern patterns, and respond appropriately under strict time constraints.
Able to support decision-makers by clearly translating visual observations into actionable communications while under stress.
Able to work independently or collaboratively on teams that may include officers, supervisors, detectives, command staff and other federal, state, and local agencies.
Ability to handle and manage highly confidential and time-sensitive information.
Law Enforcement Agency Data System (LEADS) operator certification with full access (bi-annual re-certification required).
Must attain within 90 days of date of hire.
Must possess and maintain a valid driver's license.
Ability to stand, walk, and/or sit, for extended periods of time.
Hearing/Visual acuity, far/near, depth perception, field of vision, color vision.
Ability to lift and move up to 50 pounds.
Must be able to operate a vehicle.
Must be willing to travel within and outside of Metra’s 6-county region.
Must be available on-call 24-hours/day, 7 days/week, 365 days/year, including weekends and holidays.
Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.
Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees’ use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Responsibilities

Monitor the MAC video camera system, COPS console, and other official sources of restricted information to detect incidents in real-time or historically.
Evaluate incoming reports and take decisive action to mitigate threats, provide assistance, and alert appropriate law enforcement agencies or emergency response services.
Keep abreast of relevant developing and ongoing situations through news media reports and other communications media.
Research archival videos based on date/time parameters to detect reported and unreported incidents.
Assist in retrieving video images from fixed remote surveillance for use in criminal investigations.
Organize multiple camera views to produce a complete investigative presentation.
Create and transfer final files to DVDs and jump drives.
Use the five-step threat assessment system to analyze cluster indicators or observed patterns and assign actionable law enforcement level notifications based on the applicable agency's guidelines.
Promptly send electronic alerts to Metra's police staff to disseminate information.
Maintain a detailed log of activities, observations, actions, and notifications.
Enter and maintain computerized hot file (CHF) records and respond to record status requests for hit confirmation as LEADS operator.
Collaborate and cooperate with various government agency officials, provide assistance with investigations, and respond to requests or inquiries involving video system access.
Testify in court regarding criminal activities witnessed, observed, or recorded on video equipment.
May be required to transport video evidence files to court.
In state travel may be required to attend meetings, conferences, training, testify in court.
Subject to recall in response to public safety emergencies.
Perform other related duties as assigned to meet the ongoing needs of the organization.