Crew Support

Banyan Air Service•Ft. Lauderdale, FL

4d•Onsite

About The Position

If you have a passion for aviation and enjoy working with customers, come join an exciting aviation company that offers an elite level of service! Banyan Air Service is seeking Crew Support to deliver world-class, personalized service for private aviation clients. This is a high-touch role for someone who thrives in team-oriented, high-performance environments and takes pride in creating memorable, seamless experiences.

Requirements

Must be able to lift at least 30lbs overhead.
Must be able to stand, bend, squat and be on your feet for extended periods of time.
Communicate with co-workers, management, customers, and others in a courteous and professional manner.
Abide by all regulations, policies, work procedures, and instructions.
Conform with all safety rules and wear/use all appropriate safety equipment.
Excellent verbal and written communication skills,
Have the ability to give directions to area hotels, restaurants, and attractions,
Able to locate and use coffee and ice machines,
Obtain knowledge of where we park clean and dirty rental cars, how to record the fuel, mileage, date, and inspect the vehicle to return the vehicle,
A complete knowledge of Ft. Lauderdale's Executive Airport, including the location of hangars, ramps, taxiways, runways, tie-downs, fuel farm, tower, U.S. Customs, and all other FBOs located at the airport,
Airport Authority, Tower and U.S. Customs including procedures, hours and required documentation,

Nice To Haves

A minimum of 2 years in a customer service role preferred.

Responsibilities

Review the daily schedule to prepare for arrivals and departures.
Direct arriving aircraft to a parking spot and chock them on the nose wheel and main.
Greet the customer and ask if you can be of assistance.
Anticipate their needs when able.
Have customer's transportation standing by 2 hours in advance of when they arrive and take dirty rentals from departing customers.
Close out rental car contracts.
Assist customers with their bags, transport customers to and from the terminal building, restaurant, and pilot shop.
Service coffee, ice, catering, dishes, linen, etc. to departing aircraft.
Check in all catering orders and mark as needed.
Assist Customer Relations Reps and Line Service teammates as needed
Check the crew vans at the start of your shift to ensure they are clean, setup daily rentals
Escort customers driving to remote parking and to technical areas.