Crew Services Representative- Portsmouth, NH

PlaneSense, Inc.•Portsmouth, NH

1d•Onsite

About The Position

PlaneSense, Inc., which manages and operates a large fleet of Pilatus PC-12 & PC-24 aircraft on behalf of fractional share owners, seeks to hire a highly capable and self-motivated person for the full-time position of Crew Services Representative in Portsmouth, NH. This position performs a complete spectrum of aviation-related Customer and Crew Service work within its Flight Operations Center (FOC). The Flight Operations Center (FOC) functions as the operational nerve center for PlaneSense, Inc. and Cobalt, LLC. inside of the highly regulated and rapidly changing aviation industry. The primary directive of the Crew Services Representative is to maintain constant situational awareness of assigned aircraft, advocacy for, communication and coordination with PlaneSense crew members, various departments, and vendors. Accurate and complete execution of assigned duties and responsibilities is required.

Requirements

Remarkable customer service skills
Exceptional English verbal and written skills
High aptitude for learning
Driven to contribute
Personal and professional resilience
Capable of working assigned shift that may include early mornings and late nights, weekends, and holidays
Highschool diploma or equivalent required
Familiarity with Microsoft Office suite, Windows operating system, internet browsers, and the ability to gain proficiency with complementary additional software
Must be able to reliably commute to or relocate to Portsmouth, NH
Must be available to work any of the possible work schedules

Nice To Haves

Minimum 1 year in a service industry preferred
Minimum 1 year in a direct client facing role preferred
Aviation and travel experience preferred

Responsibilities

Vigilant situational awareness of assigned aircraft and crew members
Management of assigned crew member duty and rest
Management of assigned flight schedule and legalities
Pursuit of excellent customer service via advocacy on behalf of crew members
Pursuit of excellent customer service via coordination and communication with Owner Services and Scheduling
Coordination and execution of logistical needs for assigned crew members including accommodations, transportation and relocation, and crew meals
Coordination and execution of logistical needs for assigned aircraft including FBO arrival and departure arrangements, preliminary review of applicable weather, NOTAMs, and TFRs, securement of parking, arrival, and departure slots, and international and CBP requirements and arrangements
Other duties may be assigned by FOC leadership